Customer Service Coordinator

Are you passionate about delivering exceptional customer experiences and working in a dynamic international environment Do you enjoy solving complex challenges collaborating across teams and making a real impact on patient care

We are looking for a Customer Service Coordinator to join our Iberia team and support our Pharmaceutical Diagnostics (PDx) business including Contrast Media Radiopharmaceuticals PET products and Contrast Media Injectors.

In this role you will become a key partner for customers distributors suppliers and internal stakeholders ensuring seamless operations from order management to revenue collection while contributing directly to customer satisfaction and business growth.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition turn ideas into world-changing realities and join an organization where every voice makes a difference and every difference builds a healthier world.

As a Customer Service Coordinator you will be at the center of our operations ensuring an outstanding experience for customers across Spain and Portugal.

Your responsibilities will include:

• Acting as the primary point of contact for customers distributors suppliers and internal stakeholders.
• Supporting the full lifecycle of customer orders from order entry through delivery invoicing and revenue collection.
• Coordinating closely with manufacturing sites logistics providers commercial teams and service organizations to ensure operational excellence.
• Managing purchase orders contracts service records and customer data with a high level of accuracy.
• Supporting the installed base of contrast media injectors and associated products.
• Handling returns complaints invoice queries credit notes and other customer-facing activities with professionalism and efficiency.
• Creating reports dashboards and operational insights that support decision-making and business performance.
• Driving continuous improvement initiatives to enhance processes service quality and customer satisfaction.
• Building strong relationships across multiple functions and countries to deliver best-in-class customer support.

Every order every shipment and every customer interaction contributes to helping healthcare professionals access critical diagnostic solutions.

By joining our team you will play an essential role in ensuring that hospitals clinics and healthcare providers receive the products and support they need to deliver better patient outcomes.

• Previous experience in Customer Service Order Management or a similar customer-facing operational role.
• Experience within the healthcare pharmaceutical medical device or life sciences industry is highly valued.
• Strong customer orientation and passion for service excellence.
• Excellent organizational skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced changing environment.
• Strong analytical thinking and problem-solving capabilities.
• Experience working with Microsoft Office tools and business systems.
• Both written and spoken communication skills in English and Spanish are essential for success in this role.

• Knowledge of diagnostic imaging contrast media radiopharmaceuticals PET products or injector systems.
• Experience with ERP and CRM platforms such as SAP and Salesforce.
• Familiarity with EDICOM and healthcare industry processes.
• Portuguese

We are looking for someone who is:

• Customer-focused and solution-oriented
• Proactive and self-motivated
• Collaborative and relationship-driven
• Adaptable and resilient under pressure
• Curious eager to learn and continuously improve
• Comfortable working with data and operational metrics
• Capable of leading initiatives and driving positive change.
  
  

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus and drive ownership always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything youd expect from an organization with global strength and scale and youll be surrounded by career opportunities in a culture that fosters care collaboration and support.

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