Customer Service Agent Madrid, Spain

Job Title: Customer Service Agent (German & Spanish Speaking)
Location: Madrid Spain
Work Model: On-site
Salary: 22800 gross base salary/year 1200 annual SRV bonus
Contract Type: 3-Month Temporary (with high intention to convert to Permanent)

About the Opportunity
Join a thriving multinational company in the heart of Madrid Spain! We are seeking fluent German and Spanish-speaking Customer Service Agents to deliver exceptional support to our growing customer base. Madrid is a vibrant capital city known for its rich culture history and lively atmospheremaking it an incredible place to build your career. No prior experience No problem. We provide comprehensive fully paid training to ensure you have all the tools and knowledge you need to succeed.

What You Will Do

• Provide high-quality customer support via phone email or chat in both German and Spanish.
• Resolve customer inquiries efficiently maintaining a professional and helpful attitude.
• Navigate internal systems to log interactions and look up customer information.
• Collaborate with your team to meet daily service targets.

Schedule & Shifts

• Regular Schedule: Rotational 8-hour blocks primarily focused on morning shifts (e.g. 7:00 AM 3:00 PM or 8:00 AM 4:00 PM). The role involves working shifts with an equal balance between morning and afternoon schedules.
• Training Period: Mandatory attendance is required for the onboarding training program. Training hours scale over the first month as follows:
  • Weeks 13: 9:00 AM 3:00 PM
  • Week 4: 9:00 AM 4:00 PM
  • Week 5: 9:00 AM 5:00 PM

What We Are Looking For

• Language Skills: Professional fluency or native-level proficiency in German.
• Language Skills: Professional fluency or native-level proficiency in Spanish.
• Availability: Ability to work full-time on-site in Madrid and commit to the initial 5-week training schedule.
• Communication: Strong communication skills and a passion for helping others.

Compensation & Benefits

• Base Salary: 22800 gross per year.
• Bonus: 1200 annual SRV bonus.
• Career Growth: Initial 3-month contract with a clear path to a permanent contract based on performance.
• Onboarding: Comprehensive initial training program.

Application Process

1. Initial Filter: Review of your resume against language requirements.
2. Skills Assessment: Qualified candidates will be asked to submit a short video recording in German and a handwritten cover letter.
3. Final Interview: A final round interview conducted by our hiring team.
   
   Eligibility: ONLY EU Citizens or holders of a valid Spain residence/work permit (No visa sponsorship).
   
   Interested Apply NOW!
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