Customer Service Agent (Airline Loyalty Program) US Market

About Us

ADM Value part of the Tessi Group is a leading provider of customer experience and customer relationship management solutions. With over 6500 employees operations across 16 sites in 6 countries and the support of an international group of more than 13000 professionals we deliver innovative high-quality customer service solutions to global brands. Our commitment to excellence continuous growth and customer satisfaction makes us a trusted partner for companies worldwide.

Join an International Airline Customer Service Team

Our client is a renowned international French airline committed to delivering an outstanding travel experience to its passengers. As part of its customer commitment the airline operates a loyalty program that rewards members with miles allowing them to enjoy exclusive benefits and travel privileges.

To support this premium service we are looking for a motivated and customer-oriented Customer Service Agent to assist loyalty program members and provide an exceptional customer experience.

Your Role

As a Customer Service Agent for the airlines loyalty program you will be the main point of contact for customers assisting them with inquiries related to earning redeeming and managing their miles. You will play a key role in ensuring customer satisfaction by delivering professional efficient and high-quality support.

Key Responsibilities

• Handle customer inquiries via phone email and other communication channels regarding mileage balances mile accrual and redemption.
• Assist customers with questions related to the airlines loyalty program and membership benefits.
• Investigate and resolve issues related to miles bookings account information and other loyalty program services.
• Provide clear information about promotions exclusive offers and ways to maximize the value of customers miles.
• Follow up on complex requests and complaints until they are fully resolved ensuring a positive customer experience.
• Maintain accurate and up-to-date customer records in the CRM system.
• Contribute to the continuous improvement of customer service by suggesting ideas to enhance the member experience.

What Were Looking For

• Excellent communication skills and a customer-first mindset.
• Strong problem-solving and organizational abilities.
• Ability to work efficiently in a fast-paced environment.
• Good computer skills and experience using CRM systems is an advantage.
• Fluency in English (C1/C2 or native level)
• Previous experience in customer service hospitality travel or contact centres is a plus.

What We Offer

• Fixed-term contract (1 year)
• 39-hour per week contract from monday to Sunday evening shift from 2pm to midnight.
• Competitive salary
• Comprehensive onboarding and training.
• International and multicultural work environment.
• Opportunities for career development and internal growth.
• The chance to represent one of the worlds leading airlines and deliver exceptional customer experiences.

Apply today and become part of a team that helps loyal travellers make the most of every journey.