Customer Representative – Malaga

• Project Type: Customer Support & E-Commerce Operations (Retail Sector)

• Location: On-Site Benalmádena (Malaga) Spain

• Work Model: On-Site start 4/11

• Language Requirements: Fluency or bilingual proficiency in Dutch accompanied by a good working command of English.

• Base Salary: 19200 EUR gross per year

• Performance Bonus: Up to 1800 EUR in performance bonuses

• Work Schedule: 9:00 AM 6:00 PM Monday to Friday plus 2 Saturdays per month

• Handle customer inquiries via telephone email chat and other communication channels.

• Support shoppers with questions regarding online orders payments products and promotions.

• Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems.

• Provide timely and effective responses and solutions within established service quality standards.

• Stay up to date with the companys products services processes and policies.

• Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

• Languages: Native-level or bilingual proficiency in Dutch with a solid command of English.

• Core Competencies: Strong communication skills active listening and a natural customer-first orientation.

• Professional Attributes: Patience empathy and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.

• Technical Skills: Comfortable navigating digital customer support tools Windows Microsoft Office environments and internet configurations.

• Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month).

• Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process

- Submission

- Ownership Validation (could take up to 48hrs)

- Profile fit validation (made by CNX recruiters & project leader)

- HR Interview & Tests

- Sueprvisor interview

- Client interview (some projects require this)

- Job offer

- Hired