Customer Rep., Sales GHH (zona Madrid)

Job Description

Are you passionate about sales and customer relationships Join our company a premier research-intensive biopharmaceutical company where you will be at the forefront of delivering innovative health solutions. As a Sales Customer Representative you will play a crucial role in advancing the prevention and treatment of diseases in people and animals. If you are driven by the power of leading-edge science to save and improve lives this is the perfect opportunity for you.

• Close direct sales of products and/or services to meet individual/team quotas and the organizations business objectives.
• Create monitor and revise lead generation plans to generate a substantive sales opportunity pipeline.
• Handle inbound and/or outbound sales calls directly from/to prospective and/or existing customers responding to customer questions and taking orders.
• Build rapport with customers by probing for needs and recommending appropriate solutions effectively addressing their primary issues regarding the business patients and payer landscape.
• Achieve monthly quarterly and annual sales objectives by executing a moderately complex selling process that balances business and customer needs.
• Ensure the optimum customer experience and satisfaction by following established processes and procedures.
• Maximize revenues from sales of the organizations products and/or services through a base of reseller partners in specific assigned channels and/or vertical markets.
• Locate evaluate and recruit potential channel partners including systems integrators value-added resellers (VARs) distributors dealers or retailers.
• Support partners throughout the sales process in all sales-oriented activities including marketing advertising sales promotions and training to achieve revenue targets.
• Develop and manage accounts focusing on small to moderately-sized accounts/opportunities and build relationships with customers by tailoring the approach based on understanding their needs.
• Utilize established relationships and ongoing interactions to build trust and deliver value with all relevant contacts at the customer gathering information about business challenges/needs.
• Develop and execute annual plans to achieve account objectives pulling through account/business plans.
• Share customer issues and experiences with colleagues to provide insights on trends and improve patient outcomes.
• Use available information and selling tools to persuade customers to utilize our companys products and solutions.
• Appropriately utilize the budget and resources assigned to the territory or account team being aware of financial elements related to own work.

Required

• Proven track record in direct sales and achieving sales quotas.
• Strong lead generation and pipeline management skills.
• Excellent communication skills for handling inbound and outbound sales calls.
• Ability to build and maintain strong customer relationships.
• Experience in channel sales and managing reseller partners.
• Proficiency in identifying and recruiting potential channel partners.
• Knowledge of sales processes marketing advertising and sales promotions.
• Strong organizational skills and ability to manage multiple accounts and sales activities.
• Strong leadership skills including but not limited to strategic planning entrepreneurship innovation and business savviness. They should be a change catalyst with a proven track record in coaching and development talent growth and execution excellence.
• Strong commitment to diversity and inclusion and have the ability to influence and motivate others. They should have excellent emotional intelligence decision-making skills and a strong sense of ownership and accountability. Networking and partnerships should be a key strength.

Required Skills:

Preferred Skills:

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Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.

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