Customer Onboarding Manager

As a Customer Onboarding Manager you will be responsible for the onboarding of Red Points clients. You will also be in charge of guiding customers through the initial phases of their Red Points service ensuring they have a positive experience and making sure their needs are met.

This includes: 1) coordinating the creation of clients strategy 2) ensuring that all relevant documentation is obtained and dealt with and 3) making sure they are set up to success with Red Points services

• Own and manage customer relationships from the point of sale through successful Red Points platform onboarding implementation.
• Welcome and orient new customers to the Red Points services providing an introduction and overview of what are the next steps
• Maintain a structured onboarding process to guide new customers through their initial interactions with the service
• Develop measurements to help understand the impact of successful implementation.
• Help the customer define their needs and manage their timeline toward seeing value.
• Provide clear and timely communication to address customer questions concerns and issues.
• Complete video and phone calls to ensure that customers are supported during the onboarding process.
• Analyze and manage the customers IP portfolio during the onboarding phase.
• Be a Red Points expert and discuss or educate on any nuance of the product with client
• Train new customers on how to use the product effectively and adapt their usage to their needs.
• Create repeatable processes resources and frameworks to use when onboarding customers
• Monitor and report on key onboarding metrics to ensure a successful onboarding process
• Successfully transfer your customer relationships to a customer success manager after onboarding

Qualifications :

• Previous experience as a Customer Onboarding Manager Customer Success Manager Customer Support or similar roles for at least 2 years.
• Proficient level of Spanish and English
• Excellent written communication
• Technical knowledge of video encoding frameworks and transcription software.
• Excellent communication and interpersonal skills  - communication will be key to achieve a good understanding with the customer and simplify customers experience
• Organizational skills youll be working with many customers and youll need to have expertise in place to keep all of their needs organized
• Strategically minded youll be helping customers come up with their overall strategy with our service
• Time Management - Efficiently managing your time is key as onboarding multiple customers simultaneously can be challenging
• Data Analysis - you will need to analyze onboarding metrics to ensure a successful performance 
• Problem solving capabilities - you will need to identify and address any issues or obstacles during the onboarding process
• Customer centricity - The ability to shift priorities quickly when necessary putting the customers needs and satisfaction first
• Teamwork- you will need to coordinate with the operational onboarding specialist and other departments to ensure a smooth transition

Additional Information :

What do we offer

• A friendly diverse and international team
• Youll have top-notch Private Health Insurance fully covered by the company.
• 23 working days of holidays per year plus the local public holidays.
• Indefinite Contract
• Fridays we have reduced working hours. And every weekday during August.
• Tax relief/ Retribución Flexible will also be available for you.
• We offer a discount with the amazing DIR gyms!
• We have a Referral policy with a very sweet Bonus scheme.
• We have a hybrid model with a flexible start time. 
• At the office we offer fresh fruit and a huge variety of different kinds of milk coffee thé and cereals.
• We also host monthly after works and internal events with guest speakers that allow us to share good times together and learn something new

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status.

At Red Points we believe real success starts and ends with hiring the very best people empowering those people to get the job done and making sure our people have a whole lot of fun along the way.

If you think this position could be a good match apply now and lets talk! :)

Remote Work :

No

Employment Type :

Full-time