Customer Lifecycle CoE Sales Manager
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Job Summary
WhychooseTD SYNNEX
As a Fortune 500 global companyoperatingin over 100 countries TD SYNNEX values its diverse workforce of24000 employees. As the worlds largest IT distributor our mission is to deliver top-class technology solutions that enable businesses and individuals to navigate the digital world in a safe and efficient way.
To lead and develop a team of Renewal Sales Specialists focused on customer retention renewal readiness customer engagement and lifecycle management activities. The role is responsible for driving team performance supporting partners throughout the customer lifecycle and ensuring successful renewal outcomes while identifying opportunities for customer growth and expansion.
Lead coach and develop a team of Renewal Sales Specialists to achieve retention and renewal targets.
Set clear objectives KPIs and development plans supported by regular coaching and performance reviews.
Create a positive and high-performing team culture through training recognition and continuous development.
Drive customer engagement strategies that improve adoption retention and renewal outcomes.
Ensure timely and proactive management of upcoming renewal opportunities.
Support the team in identifying risks retention opportunities and customer growth potential.
Collaborate with Sales Business Development Vendor and Partner teams to maximize customer lifetime value.
Monitor renewal pipelines and provide accurate forecasting and performance reporting.
Promote the adoption of Customer Lifecycle Services and lifecycle best practices.
Identify opportunities for expansion and increased customer value within existing accounts.
Attend customer partner and internal meetings to strengthen relationships and drive successful outcomes.
Experience leading customer success renewals account management or retention teams.
Knowledge of customer adoption engagement expansion and renewal best practices.
Proven ability to drive team performance and deliver measurable business results.
Strong communication coaching and stakeholder management skills.
Experience managing pipelines forecasting and performance metrics.
Ability to motivate develop and lead teams in a fast-paced environment.
Strong analytical and problem-solving capabilities.
Understanding of partner-led customer engagement models and customer lifecycle methodologies.
IT industry experience ideally within cloud software subscriptions or technology solutions.
2-3 years of experience in a Team Leader Supervisor or Management role preferred.
Professional proficiency in English is required.
Experience working in international or multicultural environments is an advantage.
WhyYoullLove WorkingWithUs
Hybrid work model: partial remote work per week to combine flexibility with in-person collaboration.
Life insurance: coverage with Generali for greater peace of mind and protection.
Private health insurance: coverage with Cigna 100% company-funded for the employee.
Flexible compensation: access to meal vouchers public transport childcare and training to optimize your compensation package.
Free tax advisory: service with TaxDown for income tax filing and support with tax and legal matters.
Continuous learning: unlimited access to LinkedIn Learning for ongoing professional development.
Wellbeing program (Leap Program): personalized coaching support including professional guidance and personal/psychological wellbeing.
Financial benefits: partnership with Bankinter offering preferential conditions on mortgages and payroll direct deposit.
Wellhub (Gympass): flat rate from 14/month to access a wide network of gyms and sports activities.
Exclusive discounts: access to multiple platforms offering discounts on products and services.
Great Place to Work: certification obtained annually since 2023 reflecting our commitment to a healthy and positive work
Ready to grow your careerina global tech leader
Join TD SYNNEX and be part of the team that connects the world with next-gen technology.
Apply now and make your mark!
At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.
Whats In It For You
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
- Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.
Dont meet every single requirement Apply anyway.
At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!
Required Experience:
Manager
About Company
Descubre TD SYNNEX ServiceSolv: expertos en transformación digital, análisis de datos, modernización tecnológica, y estrategias de marketing y ventas en LATAM
