Customer Experience Specialist

Position: Customer Experience Specialist (Dutch)

Location: Valencia Spain

Work model: on-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Provide customer support via phone email and chat for users of the fintech platform
• Assist customers with payment-related inquiries refunds cancellations and account-related questions
• Mediate disputes between customers and partner webshops to ensure positive customer outcomes
• Troubleshoot customer issues and contribute to process improvements and operational efficiency
• Support achievement of team KPIs including customer satisfaction response times and handling times
• Identify recurring customer feedback patterns and communicate insights to internal stakeholders
• Collaborate with colleagues to improve customer experience and optimise business processes
• Stay up to date with internal policies fintech processes and industry regulations
• Deliver high-quality customer experience within a fast-paced international fintech environment.

REQUIREMENTS:

• Native/fluent in Dutch with good command in English
• Previous customer service or customer-facing experience preferred
• Strong communication and problem-solving abilities
• Proactive solution-oriented and customer-focused mindset
• Interest in fintech and digital financial services
• Ability to think independently and find practical customer solutions
• Technical or finance-related background considered an advantage
• Comfortable working in dynamic scale-up environment.

BENEFITS:

• Competitive renumeration package
• Health insurance
• Free lunch
• Spanish lessons
• Bootcamp twice a week
• Drinks every Friday
• Be part of a dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• And much more!!!