Customer Enquiry Administrators Casuals

About Scope

Scopes purpose is to create meaningful opportunities for people with disability to belong and thrive. We support people with physical intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living short term accommodation (respite) social connections lifestyle options therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope has vacancies for 2 casuals team members to provide augmentation support to our Customer Enquiry Administration team. This is a great opportunity to learn about a different area at Scope.

The shifts when required will be all day shifts with any additional training provided to successful appointees. The roles respond to inbound telephone enquiries so sound customer service telephone communication skills PC and organizational skills are advantageous as well as reliability.

We dont need you to know the role just that you possess a willingness and capacity to learn.

Your Key Focus

Some of your duties :

• Providing superior customer service through all available service channels (phone web email) within agreed SLAs
• Collecting and maintaining correct customer data/records
• Qualify and capture leads and support with pipeline monitoring
• Provide accurate and timely information to help internal/external stakeholders and customers with way-finding and decision-making
• Reporting on customer service KPIs
• Reporting on customer insights
• Maximise on the potential to nurture and convert leads and therefore contributing to Scopes organic growth targets

What We Look For

• Strong inbound customer service or similar front of house experience
• Experience working in a services healthcare or in disability services is preferred

We are committed to filling this role quickly with requirements in August so to avoid missing out pleaseapply now.

Scope as an Employer

At Scope we Celebrate our people by rewarding you with access to an exclusive benefits platform. You will have access to cashback vouchers and discounts to over 500 popular retailers covering groceries fuel entertainment wellbeing and so much more. Its one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

Scope (Aust) is a 2026Circle Back Initiative Employer we commit to respond to every applicant.

Agencies: Whilst we appreciate your interest we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email

Please note successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.