Customer Care Specialist

At Amenitiz were on a mission to simplify hospitality management - empowering over 15000 independent hoteliers to run smarter not harder.

Were more than just another SaaS scale-up. Were revolutionizing one of the worlds oldest industries. Backed by over $80M from top-tier VCs who support disruptive giants like Alibaba Toast Zendesk Delivery Hero Revolut and Loom weve been recognized as a TravelTech Titan and one of Wireds hottest start-ups.

From our Barcelona HQ we turn bold ideas into real impact ownership into innovation and collaboration into results that matter - every single day.

About the role

As a Customer Care Specialist at Amenitiz you are the primary point of contact for our customers - independent hoteliers and property owners who rely on our platform to run their business day to day. Your role is to resolve issues efficiently build product confidence and ensure that every customer interaction leaves them better equipped to get value from Amenitiz.

This is a role for someone who combines genuine customer empathy with structured problem-solving. You are not just answering tickets - you are helping hoteliers become self-sufficient on a product that directly improves how they operate.

Your missions

• Deliver high-quality support across chat phone and email ensuring customers receive timely and effective assistance
• Guide customers through the platform building their product knowledge and reducing dependency on reactive support
• Diagnose and resolve technical issues with a structured efficient approach - escalating to Product and Engineering where needed
• Build strong relationships with customers that contribute to satisfaction loyalty and long-term retention
• Listen actively and adapt your communication style to each customers profile and level of technical familiarity
• Monitor customer feedback to identify recurring issues and surface opportunities to improve support processes
• Collaborate cross-functionally with Product Engineering and Customer Success to resolve complex cases and close the feedback loop
• Stay current on new features and product updates to ensure customers always receive accurate relevant guidance

About you

• Fluent in a least two languages between French Italian or Spanish
• Strong written and verbal English
• Minimum one year of experience in a customer-facing role - chat phone or email support
• Strong customer orientation with the ability to tailor communication to different profiles and situations
• A natural problem-solver: structured in your approach creative when needed and calm under pressure
• Empathetic and attentive - you listen to understand not just to respond
• Organised and proactive with the ability to manage multiple open cases without losing quality or follow-through
• Comfortable working autonomously while collaborating effectively across teams

Our offer

• Competitive salary with performance-based incentives
• Stock options - with a back-loaded vesting schedule
• Comprehensive health insurance
• Flexible benefits - save on meals childcare transportation and training with our tailored remuneration options
• On-demand salary access - no need to wait until the end of the month
• Any book purchased for you plus access to a shared team library
• An international team of 35 nationalities based in one of Europes leading tech hubs

Apply now to join our team and be a part of our exciting journey at Amenitiz!