Customer Advisor – Dutch

A leading global customer-experience (BPO) company is growing its team in Benalmádena Spain and is hiring for the role of Customer Advisor. You will support eCommerce customers with orders enquiries and complaints. As a Dutch-speaking specialist you will be the friendly professional voice of the company for its customers handling contacts by phone email and live chat.

• Handle incoming customer contacts in Dutch by phone email and live chat
• Understand each customer's need and give accurate complete answers using the right tools
• Build trust through clear friendly and professional communication
• Document every interaction accurately in the company's systems
• Contribute to your team's quality productivity and customer-satisfaction targets

• Native or fluent Dutch (C1) and good English (B2) spoken and written
• Excellent communication and active-listening skills
• Good communication and problem-solving skills
• Empathy and the ability to stay calm under pressure while documenting every interaction accurately

• Salary: 19200 gross per year
• Performance bonus of up to 1800 gross per year

• Up to 500 reimbursement of documented relocation expenses (details shared during screening)

• Location: Benalmádena Spain on-site
• Working hours: MondayFriday 09:0018:00; plus 2 Saturdays per month
• Start: As soon as possible

Apply with your CV through this listing. A recruiter from BC Recruitment will contact you to talk through the role answer your questions and guide you through the next steps. Our service is free for candidates the hiring company covers the cost.