CRM Intern (Comms Automation & Insights)

We are looking for a CRM Intern to join our Growth & CRM team within Courier/Rider Operations. This is a hands-on role where you will support the execution of lifecycle campaigns for our riders across 22 countries and on top of that help us rethink and automate how we work by building smarter AI-powered workflows into our CRM operations.

You will learn the fundamentals of lifecycle marketing at scale while shaping how we use AI and automation to make our processes faster leaner and more personalized. We are looking for someone with the curiosity and technical comfort to turn real CRM problems into practical scalable solutions and who is energized by the idea of doing the work and improving how it gets done at the same time.

The journey

CRM Campaign Execution

• Strategy & ideation: Help design lifecycle campaigns and communication flows targeting rider acquisition onboarding reactivation and long-term engagement translating business goals into CRM plans.

• Day-to-day execution: Provide support on the operational side of each campaign end-to-end: briefing audience setup QA scheduling localization launch and post-launch reporting.

• Track and assess CRM performance metrics (activation conversion retention) support A/B testing and turn data into actionable recommendations.

• Collaborate with local teams across 22 countries to adapt campaigns to regional needs and communication preferences.

Automation & AI-Powered Innovation

• Identify repetitive CRM tasks (copy localization across markets campaign briefs reporting summaries audience QA) and build workflows to automate them.

• Build and iterate on prompt-based tools and lightweight automations to speed up campaign production and analysis.

• Use AI to support segmentation logic A/B test analysis and the interpretation of campaign results.

• Build an internal playbook of automation use cases and prompting best practices that the team can reuse.

• Stay on top of the evolving AI and automation landscape (new models tools no-code platforms) and proactively share what is genuinely useful with the team.

Qualifications :

• Ability to work 40 hours per week for at least 6 months.

• Background: Currently pursuing or recently completed a bachelors degree in Marketing Business or a related field with a strong interest in growth lifecycle marketing or CRM.

• Technical comfort: You have built at least one real automation before. This could be a workflow a Google Apps Script a basic SQL query a Python notebook or an AI-powered workflow you set up to solve a real problem. You dont need to be a developer but you should be comfortable with the basics of SQL/Python (enough to read tweak and run simple scripts) and understand AI and automation as something more than writing prompts in ChatGPT.

• AI curiosity with a practical mindset: You follow new developments experiment with tools on your own and can tell where AI creates real value vs. hype.

• Execution mindset: Proactive hands-on and energized by getting things shipped even under tight deadlines or shifting scopes.

• Communication: Excellent verbal and written communication skills in English.

Nice to have: Familiarity with CRM platforms a more advanced command of SQL or Python experience running A/B tests or basic Figma skills for mocking up campaign assets.

Additional Information :

At Glovo your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think decide and collaborate. What you achieve matters and how you achieve it defines us. Together they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo we thrive on diversity we believe it enhances our teams products and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds all genders racial/diverse backgrounds abilities ages sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g. she/her/hers he/him/his they/them/theirs etc).

So ready to take the wheel and make this the ride of your life

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!

Remote Work :

No

Employment Type :

Intern