Contract Manager, IT Operations (mfd)

As a Contract Manager IT Operations you will govern supplier and service contracts throughout their operational lifecycle. You will maintain a reliable overview of contractual obligations changes renewal dates risks and commercial actions enabling IT and business demands to be fulfilled through existing agreements and preferred suppliers.

You will work closely with Procurement Legal Finance Vendor Management service teams and suppliers. By translating contract terms into clear operational actions and controls you will strengthen commercial transparency while respecting formal sourcing negotiation legal and approval responsibilities.

Your responsibilities:

• Maintain a complete overview of IT Operations contracts statements of work amendments key dates owners obligations and related documents.

• Coordinate the operational handover of new contracts and document approved changes and their commercial and service implications.

• Track notice periods renewals extensions and termination dates initiating discussions early enough to support informed decisions.

• Translate contractual obligations into clear actions owners and due dates and escalate overdue or unclear items through the appropriate governance forums.

• Assess incoming demands against existing contracts and preferred suppliers to identify suitable contractual routes for fulfilment.

• Make contract information available to Vendor Managers and Service Managers for supplier and service reviews.

• Work with Finance Procurement and service owners on pricing consumption invoices indexation forecasts credits and other applicable commercial actions.

• Identify contractual gaps dependencies unsupported charges and areas where service delivery does not align with the agreed contract or scope.

• Support Procurement and Legal with the documentation and operational facts needed for negotiations or disputes.

• Coordinate contract activities for renewals changes terminations and exits including knowledge transfer data and asset return licences and access removal.

Your qualifications:

• Bachelors degree or comparable professional experience in business law procurement finance IT or a related area.

• 5 years of experience in IT contract management vendor management procurement commercial management or IT service delivery.

• Experience working with technology service contracts statements of work SLAs pricing models and contract changes.

• Ability to read a contract identify what matters operationally and turn this into clear actions and controls.

• Good understanding of budgets forecasts invoices indexation and commercial terms.

• Strong organisation documentation and follow-up skills keeping records accurate and actions tracked to closure.

• Ability to work constructively with Procurement Legal Finance service teams and suppliers while respecting their different accountabilities.

• Fluent English written and spoken.

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