Contact Center Representative

We offer an opportunity for those who thrive in a fast-paced customer-focused environment where your work truly makes an impact. If youre organized responsible solution-oriented and passionate about delivering outstanding service this role is for you.

As a Contact Center Representative you will be a vital part of the operations at our Contact Center abroad delivering exceptional customer service both online and over the phone according to established guidelines and processes. You will become an expert in all the destinations covered by the Contact Center knowledgeable about local traditions customs religions and events. Your primary goal will be to ensure the highest level of customer satisfaction quality and productivity by addressing customer needs and resolving their problems. Additionally you will work toward meeting sales targets by promoting ancillary products and services. This role also involves regular collaboration with stakeholders at the destinations you serve including hotels suppliers and other employees.

What were looking for:

• Education: Completed 3-year upper secondary education
• Work Experience: Experience working in a Call/Contact Center or Customer Service role
• Technical Skills: Proficiency in computer systems including the Microsoft Office suite
• Language Skills: Fluency in a Nordic language along with fluent spoken and written English

A natural sense of service is crucial for this role. As the first point of contact for customers you will respond to their questions fulfil their wishes and enhance their overall experience. To succeed in this position you should have strong communication skills in both your native language and English with the ability to express yourself clearly in both writing and speaking. You must be organized detail-oriented and possess good problem-solving skills. The ability to work independently is essential along with being customer-oriented and business-minded. Academic qualifications a background in tourism and fluency in an additional Scandinavian language are also considered advantageous.

Apollo is one of the Nordic regions leading travel operators with around one million travelers each year. We have approximately 200 employees across our Nordic offices and during our summer and winter seasons the team expands with an additional 100250 seasonal staff. We offer customers the opportunity to explore the worldwhether they dream of a relaxing beach holiday an energizing training week in sunny destinations or an exciting city adventure over a weekend. We arrange package holidays training trips cruises and city breaks to meet all travel addition we offer flexible flight and hotel bookings for those who prefer to tailor their own trip.

Since 2015 Apollo has been part of DERTOUR Nordic AB together with Golf Plaisir and Lime Travel. We are also part of the German REWE Group which employs over 300000 people.

Our mission is to make our customers holiday dreams come true by delivering outstanding service and experiences. To achieve our vision of becoming Northern Europes most engaging and obvious choice for holidays we are always looking for driven and innovative employeeswhether as a tour representative at one of our destinations or working in the production and sales of our trips.

Apollo also strives for sustainable travel and social responsibility through partnerships with organizations such as SOS Childrens Villages Ecpat and the Swedish Olympic Committee (SOK). Since 2016 we have proudly held our Travelife certification. For more information visit .