Community Manager

About SAMY

We werent built to follow we were built to lead.
SAMY is the global powerhouse redefining brand communication for a social-first worldhelping brands stay relevant shape culture and build real connections at the speed the world moves. Since 2013 weve grown from a bold idea into a global force: 1200 experts 17 offices 55 markets 22 countries. We launch 40 campaigns a week create one piece of content every minute and generate $500K in revenue every day.

We are Path Finders: curious ambitious and never afraid to challenge whats next.
We dont play it safe. We build whats next.
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Role Mission

As a Community Manager you will manage and grow brand communities under a social-first approach turning strategy into active relevant conversations aligned with each accounts tone. This is an operational profile with strong judgment supporting the Social Media Manager and strengthening community quality through insights and metrics.

Key responsibilities

• Support monthly content planning alongside the Social Media Manager.

• Provide community insights to optimize the content calendar and copy.

• Identify relevant conversational and cultural opportunities.

• Manage and oversee profiles across Meta TikTok WhatsApp LinkedIn and other platforms as required.

• Publish content considering each platforms format timing and dynamics.

• Ensure tone consistency and overall profile organization across channels.

• Manage messages comments and mentions with agility and sound judgment.

• Develop and update response guidelines aligned with the brand voice.

• Execute outreach actions to amplify conversations when relevant.

• Monitor brand sentiment and ongoing conversations.

• Support reporting through clear analysis of engagement and community metrics.

• Identify alerts and opportunities for continuous improvement in digital management.

Skills & experience

• Experience managing brand communities and monitoring interactions with good judgment.

• Deep understanding of the dynamics formats and best practices of major social media platforms.

• Excellent writing skills and ability to adapt tone according to the brands identity.

• Understanding of key engagement metrics and sentiment analysis to optimize strategy.

• Proficiency with social media management and monitoring tools; basic knowledge of mobile-first content creation.

• Ability to adapt content to short-form video formats (Reels TikTok Shorts) with a practical proactive and creative approach.

• Intermediate level of English.

Benefits

• Work your way Flexible schedule hybrid work and the opportunity to work up to 3 weeks a year from any SAMY office around the world.

• Time that matters Celebrate your birthday with a day off plus company holidays on December 24th and 31st to recharge.

• Grow with us Global mobility opportunities mentorship parenthood support and a transparent performance-driven compensation framework.

• Be part of the journey Help shape our team through our referral program and enjoy a collaborative social culture backed by a transparent performance-driven compensation framework that rewards impact and supports your growth.

• Health insurance 20% discount (Cigna)

• Wellhub membership (registration fee and Online Plan). Any additional plans or upgrades are at the employees expense.

• Flexible retribution (COBEE)

The SAMY Mindset
Forget the job description for a second. The real question is: are you a Path Finder Bold enough to challenge whats possible. Collaborative enough to build it together. Driven enough to make it happen.

We dont just hire for roles we hire for mindset. We look for people who communicate with honesty collaborate without ego embrace change with energy and take real ownership of what they build.

Were not looking for people who think the same were looking for people who want to grow with us.
Heres what it actually looks like to belong here:
Be Kind because respect trust and honest feedback make great teams stronger.
Go Beyond because good is never enough when excellence is the standard.
Craft Together because the best ideas dont happen in silos.
Enjoy the Journey because growth lives outside the comfort zone.
Own It because real impact starts with accountability.
If this feels like your kind of adventure lets build something together.

Diversity & Inclusion
At SAMY difference is not something we accommodate its what makes us stronger.
With a team made up of 70% women and more than 35 different nationalities our different backgrounds perspectives and experiences challenge our thinking sharpen our creativity and push us to build better work and a better company.

We are committed to creating an inclusive accessible and barrier-free environment where everyone feels seen heard and empowered to thrive. And if you need support or adjustments along the way well make sure you have what you need to do your best work.

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