Commerce Engineer EMEA-APAC

Your main responsibilities will include:

• Deeply understand client needs proposing tailored projects and solutions that drive their business outcomes.
• Proactively monitor the use of our products and services identifying areas for improvement and value creation.
• Act as a trusted advisor guiding clients in adopting best practices to maximize the return on VTEX solutions.
• Identify upsell opportunities and new projects directly contributing to revenue growth and increased GMV within the portfolio.
• Develop performance-driven strategies to help clients sell more and sell better.
• Anticipate churn risks acting swiftly and empathetically to reverse critical situations with personalized action plans.
• Drive the expansion of Annual Contract Value (ACV) from qualifying leads to closing long-term agreements.
• Stay up to date on our product roadmap and complete relevant certifications to support your growth within VTEX.

Required Skills & Experience

• Solid experience in Customer Success Account Management or related areas especially working with Enterprise (Tier 1) clients.
• Proven track record in consultative account management with a focus on customer retention revenue expansion (upsell/cross-sell) and long-term success.
• Knowledge of churn reduction strategies and customer engagement tactics throughout the client lifecycle.
• Excellent verbal and written communication skills with the ability to engage with stakeholders at all levels including C-level executives.
• Strong analytical skills with the ability to interpret key performance metrics (e.g. NPS churn rate GMV ACV) and make data-driven decisions.
• Experience using CRM and Customer Success platforms such as Salesforce HubSpot Gainsight or similar tools.
• Proactive mindset with a strong sense of ownership and urgency focused on problem-solving and value creation.
• Bachelors degree completed preferably in Business Administration Marketing Engineering Communication or related fields.
• Availability for in-person client meetings when necessary.
• Fluent English proficiency: Working with global clients or VTEX-related materials in English.
• Preferred languages: Spanish Italian French & German are a not mandatory but desired

VTEX (NYSE: VTEX) is the composable and complete commerce platform that delivers more efficiency and less maintenance to organizations seeking to make smarter IT investments and modernize their tech stack. Through our pragmatic composability approach we empower brands distributors and retailers with unparalleled flexibility and comprehensive solutions enabling them to invest solely in what provides a clear business advantage and boosts profitability. VTEX is trusted by 2600 global B2C and B2B clients including Carrefour Colgate Motorola Sony Stanley Black & Decker and Whirlpool having 3500 active online stores across 43 countries (as of FY ended on December 31 2023). For more information visit.

Founded in the year 2000 VTEX has a history of being unstoppable. Completely against the odds VTEX is leading a high-tech industry and positioned above market giants. We are building an extraordinary future with more than 1700 employees scattered across 18 locations in 12 countries in Latin America North America Europe and Asia.

At VTEX you will work in a challenge-driven environment and collaborate with amazing peers. If you are powerful individually join us and we will be unstoppable together.

Benefits

• Competitive Salary
• Flexible work schedule
• Meal Allowance
• Transportation assistance
• Extended parental leaves
• Language scholarship: 80% subsidies in English and Spanish courses
• Free shipping on 1000 VTEX stores