Cluster Director of Revenue Management

The Cluster Director of Revenue Management is responsible for leading their home hotels Commercial Strategy teamin determining strategic vision. The Cluster DRM establishes goals and implementstactical efforts with the goal ofpromoting revenue growth generation among key customer segments and revenue centers and supporting the hotels brand positioning and image. The role isresponsible for data quality and analysis providing gathered intelligence and recommending revenue and e-commerce strategies to the Commercial Strategy team as well as other corporate and ownership addition the role ensuresthat inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel while assisting all stakeholders in maximizing profit. The role identifies and mentors RM talent in the home hotel.

As an Cluster DRM the role oversees one or more additional hotels providing tactical advice coaching and mentoring to the DRM in the supported properties with overarching goals the same as in their home hotel through regular calls and visits. The role acts as a liaison for the Regional Director of Revenue Management Regional Director of Sales and Marketing and Regional Vice President overseeing their hotel and area.  

Focus:

Strategic oversight of multiple properties coaching and mentoring hotel-level DRMs regional liaison and ensuring revenue best practices across the portfolio.

Responsibilities Home Hotel

• Leads strategic planning and collaborates with all hotel profit generation teams to actively seek opportunities to drive incremental profit for Rooms Restaurants Spas and other revenue streams.
• Effectively communicates a compelling Total Hotel Profit Optimization vision to all relevant property leaders fosters Revenue Management Culture within the revenue generating departments of the hotel and teaches RM concepts within the hotel.
• Leverages Revenue Management analytics technologies processes tools and training programs to optimize hotel profits.
• Creates short- and long-term forecasts that yield the best decisions on pricing and yielding tactics
• Participates in the annual budget process and produces long term projections as required.
• Actively participates in ownership conversations and presentations.
• Monitors relevant economic market and competitive set indicators to derive insight-led profit generation strategies.
• Chairs and prepares materials for the weekly Revenue Management Meetings following Brand guidelines.
• Maximizes room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
• Optimizes pricing promotions and availability strategies through definition and management of all rates rate levels stay restrictions and other tactics which are congruent with demand factors to target the most profitable customer segments to maximize profits.
• Directs and manages all channel distribution strategies. Evaluates new business opportunities related to booking channels.
• Collaborate with the Marketing team to execute measure evaluate and improve digital marketing efforts to support the hotel strategic marketing plans working within the established budgets.
• Together with the Marketing team manages performance reviews with OTA/CTO partners keeping up-to-date on each partners distribution options and extranet maintenance to ensure optimal display of the hotel. Evaluates extranet enhancements.
• Optimizes opportunities to drive incremental revenues through upsell programs in all booking channels.
• System owner for RMS CRS (ORS and TARS) Rate shopping system TravelCLICK products and hotel specific platforms. Responsible for data quality and system hygiene following Accor standards recommendations and procedures.
• Oversees content management in all electronic channels liaises with hotel Marketing team to ensure regular updates of images and descriptions of hotel room brands outlets and services are completed.
• Oversees relationship with GRC and Distribution services teams.
• Maintains relationships with local market competitors to keep informed of trends and news.
• Motivate lead coach and manage all aspects of team members performance towards achieving exceptional guest service and employee satisfaction results.

Additional Responsibilities Cluster Hotels

• Supports properties in revenue management where there is no or low coverage of revenue managers and/or revenue management skills on system usage and daily tasks
• Acts as a pilot property for new reports tools or systems prior to launch to the remainder of the field
• Reviews revenue SOPs with hotel DRM and monitor whether they are in place with properties
• First line support of revenue management related system usage for cluster hotels and daily/weekly/monthly revenue tasks as per the Accor RM task list
• When strategic opportunities such as: pricing business mix shift allotment allocations change or any topic which can have a significant impact on a propertys financial performance present themselves escalate need for further review of RDRM
• Provides at minimum monthly updates to the RDRM on progress and findings within cluster hotels and shares newly identified best practices
• Assists cluster hotel GMs with performance evaluation feedback of DRM

Qualifications :

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Strong communication skills both verbal and written
• Dynamic can-do attitude
• Strong analytical skills and attention to details
• Presents a professional and polished appearance
• Effectively deal with guests and other team members
• Previous reservation experience highly preferred
• Experience with Ideas RMS Opera PMS Passkey Delphi or Opera Sales and Catering preferred
• Possessing the trait of being organized and multi-tasking
• Ability to complete work within given deadlines
• Maintain confidentiality of proprietary information and protect company assets

Physical Demands

• This position requires the ability to focus attention on guest needs remaining calm and courteous. Occasional standing walking lifting and carrying up to 20 lbs.
• Perform other reasonable job duties as requested.

Required Education and Experience

• Bachelor degree in Hotel Management Accounting Finance or Mathematic preferred.
• Minimum 2 years Director of Revenue Management experience in multiple hotels or previous cluster DRM experience outside of Accor
• Experience within 4- or 5-star hotels complex properties with multiple outlets banquets and catering and/or within similar markets preferred
• Strong understanding of Hotel Operations Hotel Leadership team experience preferred

Visa Requirements: Must provide proof of eligibility to work in Spain.

Additional Information :

Our Fairmont Values

Respect:

We value the needs ideas and individuality of others. We treat everyone with fairness and dignity.

Belonging:

We celebrate our differences. We support one another and always stand together.

Integrity:

We build trust through mutual respect and authenticity.

Empowerment:

We have the power to take initiative and anticipate moments that create unforgettable experiences.

Excellence:

We build genuine connections and cherish every opportunity to make those around us feel special.

Diversity and Inclusion

Fairmont is committed to creating an inclusive environment where diverse talents thrive. We welcome candidates from all backgrounds to join our team.

Employee Benefits

Join our team and enjoy a range of exclusive colleague benefits including complimentary upgrades extended stays discounted stays at Accor Fairmont and Raffles properties special discounts on dining and wellness services and additional luxuries to enhance your experience.

We believe in taking care of our team ensuring that your hard work is rewarded with exceptional benefits.

Remote Work :

No

Employment Type :

Full-time