Cloud Marketplace and Process Specialist

Job Purpose

The Cloud Systems & Services team is responsible for optimizing business processes and delivering shared services that support TD SYNNEXs Cloud and ISV business across EMEA. The team collaborates with business units vendors service partners and internal stakeholders to develop deploy and continuously improve scalable operational services systems and solutions across more than 20 European countries.

The Specialist will play a key role in designing implementing and enhancing centralized operational processes system enablement and monitoring capabilities that support TD SYNNEX platform offerings and vendor addition the role will be responsible for supporting the governance execution and continuous improvement of ISV Syndication pricing and margin management processes ensuring pricing accuracy profitability and alignment with business and vendor objectives.

Working closely with Business Units Finance IT Marketing Legal and vendor partners the Specialist will lead cross-functional initiatives drive operational excellence support product and service launches and help deliver scalable compliant and profitable growth across the EMEA region.

Responsibilities:

• Design and optimize centralized operational processes and services that support TD SYNNEXs Cloud and ISV business across EMEA.
• Own and maintain ISV Syndication pricing and margin frameworks ensuring pricing accuracy margin optimization governance and alignment with vendor and business objectives across supported countries.
• Lead the implementation and continuous improvement of cloud operational frameworks monitoring service performance and driving operational excellence across the customer lifecycle.
• Act as the business owner for operational system enablement partnering with Platform and IT teams to define business requirements pricing processes automation opportunities and system enhancements supporting Cloud and ISV offerings.
• Manage cross-functional projects product launches pricing programs and operational initiatives coordinating activities across business units vendors marketing teams finance and regional stakeholders.
• Ensure compliance and operational governance across pricing margin management vendor activities business transactions and service delivery processes
• Deliver and execute internal and external services.

Knowledge Skills and Experience

• Strong understanding of eCommerce software distribution and cloud/software/SaaS business models.
• Moderate Power BI / Excel knowledge
• Knowledge of vendor management and IT channel ecosystems ideally within multinational distributors or software vendors.
• Proven project management experience with strong analytical problem-solving and strategic-thinking capabilities.
• Ability to work independently take ownership and manage multiple priorities in a fast-paced international environment.
• Strong customer-focused mindset with experience improving operational processes and service delivery.
• Knowledge of legal compliance and business governance requirements.
• Experience in software licensing support operations customer service or service desk environments is advantageous.
• Experience collaborating with geographically dispersed or virtual teams.
• Excellent communication presentation and stakeholder management skills in English; additional European languages are a plus.
• Intercultural awareness and willingness to travel across Europe when required.

Working Conditions:

• Professional office environment.
• Occasional travel within Europe.

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!