Cloud Marketplace and Process Analyst

Job Purpose

The Cloud Systems & Services team is responsible for optimizing the business processes required for these businesses. This includes offering shared services through TD SYNNEX-owned Shared Service Center outsourced to service partners in EMEA.

The Marketplace and Process Analyst will work on projects designed to improve quality reduce errors and design new operational business processes. They will work with management local sales teams internal departments platform owners IT teams customers and vendors to gather and analyze information and make recommendations. An important role for this consultant will be to work closely with TD SYNNEX Country sales teams to ensure appropriate service levels are provided to Super Users End Users and Customers. The consultant will also work closely with vendors to ensure appropriate understanding documentation and use of their platforms as applicable. Other project-oriented duties may be assigned as needed.

The Process Analyst should be able to analyze existing processes to reduce errors and breakdowns and improve quality. Process analysts also work on quality improvement projects and document business processes.

The team is also responsible for rolling out Cloud solutions to all TD SYNNEX entities in Europe (21 countries ). The team will collaborate with all of TD SYNNEXs Business Unit leaders and their key partners to develop the right strategies and strive to deliver best-in-class systems with maximum impact and synergy across Europe.

Responsibilities:

• Manage Freshdesk queues ensuring timely response and resolution of tickets.
• Provide support to country teams and partners acting as a central point of contact. Coordinate country channels and cross-functional stakeholders.
• Support the design implementation and optimization of operational processes.
• Identify process gaps and propose improvements to enhance operational performance.
• Support vendor ad-hoc operational activities.
• Provide insights and recommendations based on operational data.
• Act as a liaison between business operations and IT/platform teams.
• Ensure proper understanding and usage of operational platforms by internal country sales teams.

Knowledge Skills and Experience

• Strong analytical and problem-solving abilities
• Ability to work independently with ownership
• Strong organizational and prioritization skills in high-pressure environments
• Excellent communication and stakeholder management
• Customer-oriented mindset with focus on service quality
• Understanding of eCommerce and Cloud business models
• Knowledge of IT software / services / SaaS industry
• Familiarity with:
  • Ticketing systems (e.g. Freshdesk)
  • Process documentation and improvement tools
  • Data analysis (Excel reporting tools etc.)
• Experience with SAP and Microsoft Office tools is a plus.
• Understanding of vendor ecosystems and IT distribution channels is an advantage
• IT Channel experience or Software vendor experience is a definite advantage.
• Exceptional written and oral communication and presentation skills in English; additional European languages are a plus.
• Intercultural experience is a plus.

Working Conditions

• Professional office environment within an international and results-driven organization.
• Hybrid work model with regular in-office team collaboration days.
• A structured onboarding and training program (approximately 2 months) is provided to support a smooth integration into the role tools and processes.
• The position offers a strong learning and development opportunity with exposure to a wide range of systems processes and stakeholders across Europe.
• The role requires the ability to work in a dynamic and evolving environment with changing priorities and opportunities to contribute to process improvements.
• Strong emphasis on team collaboration communication and cultural fit working closely with international stakeholders across multiple countries and functions.

At TD SYNNEX our values guide everything we do: Together We Own It We Dare to Go We Grow and Win and above all We Do the Right Thing. These principles shape how we work with each other our partners and our communities as we drive innovation and create lasting impact.

Whats In It For You

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial physical and mental well-being through seminars events and our global Life Empowerment Assistance Program.
• Diversity Equity & Inclusion: Its not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education meaningful peer-to-peer conversations and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal peer-led inclusive communities and activities including business resource groups local volunteering events and more environmental and social initiatives.

Dont meet every single requirement Apply anyway.

At TD SYNNEX were proud to be recognized as a great place to work and a leader in the promotion and practice of diversity equity and inclusion. If youre excited about working for our company and believe youre a good fit for this role we encourage you to apply. You may be exactly the person were looking for!