Client Services Team Lead

Were looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management account ownership and operational excellence.

Reporting directly to the Customer Care Manager youll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products processes and business youll progressively take on greater ownership of team coordination operational improvements and cross-functional initiatives.

This is an opportunity to make a real impactleading people working closely with multiple business areas and helping shape the future of the department.

What Youll Be Doing

• Lead coach and support a team of 3 specialists fostering collaboration and high performance.
• Own a portfolio of strategic international accounts ensuring outstanding service throughout the entire order lifecycle.
• Coordinate complex orders from receipt through production delivery and invoicing working closely with Planning Supply Chain Production and Project Management.
• Act as the main escalation point for operational issues claims and non-conformities driving timely resolution.
• Build trusted relationships with clients and key internal stakeholders across the organization.
• Identify opportunities to improve workflows enhance operational efficiency and simplify day-to-day processes.
• Partner with the Customer Care Manager on departmental initiatives team development and continuous improvement projects.
• Balance leadership responsibilities with hands-on account management acting as a key point of reference for both the team and the business.

What Were Looking For

Experience & Skills

• Solid experience in order management account coordination customer operations or similar roles within an industrial or manufacturing environment.
• Previous experience leading or coordinating teams.
• Strong stakeholder management skills and the ability to work across multiple departments.
• Excellent communication organization and problem-solving abilities.
• Fluent English.
• Availability for occasional travel.

Why Join Us

• Work on cutting-edge digital currency and security solutions.
• International and collaborative team environment.
• Flexible working model (3 remote days/week).
• Career development coaching and continuous learning opportunities.
• Flexible compensation private benefits and additional perks.
• Opportunity to influence both product strategy and technical direction of a global platform.

Interested

Apply directly!

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