Client Journey Project Manager German Market

Hello!

Were looking for an experienced Client Project Manager to help us elevate Factorial and drive our mission in the German market to the next level!

This is a strategic high-impact role where youll work with our largest customers ensuring a seamless and successful journey from pre-sales product demos through sales handover to full product adoption. Youll build strong long-lasting relationships and play a key role in driving customer satisfaction retention and growth.

Youll report directly to the Project Management Officer and collaborate closely with Team Leads and cross-functional teams (Sales Customer Experience Product) to exceed customer expectations at every touchpoint.

A role that combines direct client interaction with strategic internal project management. Ready for the challenge

Our Customer Experience team is the voice that guides our users every step of the way making sure they always get the most out of Factorial. If youre passionate about people and love turning a challenge into a great experience youll fit right in.

• Sales Collaboration & Product Validation: Lead the coordination and presentation of product demos before closing the sale gathering client requirements and tailoring pre-configurations based on unique business needs.
• End-to-End Onboarding Leadership: Design and present the full customer lifecycle from initial sales kick-off through to successful product adoption and transition to account management.
• Strategic Planning: Own the strategic planning and execution of the onboarding roadmap ensuring each customers specific goals are met while aligning with their business objectives.
• Risk Management: Identify assess and proactively mitigate risks potential blockers or delays in the onboarding process to keep projects on track.
• Customer Training & Enablement: Oversee the training strategy and ensure customers are fully equipped with the knowledge needed to maximize their use of Factorial. Facilitate training sessions to ensure end-users understand and adopt system features efficiently.
• Performance Monitoring & Reporting: Measure the success of onboarding projects using key metrics such as time to go live user adoption customer satisfaction and overall project quality. Regularly report to senior management on progress challenges and successes.
• Innovation & Continuous Improvement: Evaluate and implement innovative strategies to enhance the onboarding process drive product usage and contribute to customer retention. Constantly strive to improve the overall customer experience.

In a few words: were looking for a customer-obsessed structured and proactive Project Manager who enjoys owning complex projects and making things happen.

• German expert and fluent in English.
• Customer-Centric Experience: Proven experience in customer-facing roles especially in Customer Experience where youve driven customer retention and success. Previous roles in Sales Customer Satisfaction or similar areas are a strong plus.
• Project Management Experience: At least 2 years of project management experience ideally in a SaaS HR software or technology driven environment.
• Certifications (Desirable): PMP Agile Scrum Master or similar project management certifications are highly valued.
• Tech-Savvy & Innovative: Passion for technology with hands-on experience in a SaaS environment. You thrive in the digital world and stay on top of emerging innovations.
• Problem-Solving & Analytical Skills: Strong ability to analyze data identify challenges and develop effective solutions that drive business results.
• Customer-Focused Mindset: Youre dedicated to making things easier for both customers and colleagues removing roadblocks and ensuring smooth processes.
• Adaptable & Ready for a Fast-Paced Environment: Comfortable working in a dynamic startup environment where change is constant and your contributions make a direct impact.
• Ownership Mentality: You take pride in owning your projects and are eager to contribute ideas that will help shape the companys future.

• Alan as private health insurance
• High growth multicultural and friendly environment
• Healthy life with Wellhub (Gyms pools outdoor classes)
• Save expenses with Cobee
• Language classes
• Breakfast in the office and organic fruit
• Food discounts with Nora
• Pet Friendly
• Much more that well spill during the interview process

At Factorial were building the leading AI Business Management Software for companies of all sizes. Our platform centralizes key workflows across HR Finance Talent Operations and IT freeing teams from manual processes so they can focus on what really matters: leading growing and taking care of their over 1500 employees across Europe Asia Africa and America. We are one of Europes fastest-growing SaaS companies proudly headquartered in Barcelona. If youre excited to shape the future of business management technology wed love to meet you.

We believe in diverse talent: we welcome applicants from all backgrounds and strongly encourage people of diverse experiences and identities to apply.

We believe in inclusion: we are committed to equal opportunities and actively promote workplace inclusion of people with disabilities. If you would like to learn more about our inclusive recruitment processes you are welcome to indicate so optionally and we will share additional information with you.

Our values

• We own it: We take responsibility for every project. We make decisions not excuses.
• We learn and teach: Were dedicated to learning something new every day and above all share it.
• We partner: Every decision is a team decision. We trust each other.
• We grow fast: We act fast. We think that the worst mistake is not learning from them.

Want to learn more about us Check our website!

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