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Claims Operations & Process Excellence Manager | Insurance Transformation | Madrid
Job Location:
Salary:
Experience Required:
Posted:
3 June 2026 (30+ days ago)
Posted:
Application Deadline:
31 August 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are partnering with a leading international insurer undergoing a significant transformation journey and looking to strengthen its Claims Operations team with a Claims Provider & Process Excellence Specialist.
This role sits at the intersection of claims operations third-party provider management process improvement and technology-driven transformation. The successful candidate will play a key role in optimizing the claims value chain improving operational performance and driving innovation initiatives including the adoption of AI and automation solutions.
Key Responsibilities
Claims Provider & Partner Management
- Manage and optimize relationships with third-party claims providers including repair networks assessors legal partners and other service providers.
- Monitor provider performance through KPIs SLAs customer satisfaction and cost control metrics.
- Conduct provider reviews audits and performance assessments.
- Support onboarding and governance of new partners across the claims ecosystem.
- Collaborate with internal and international stakeholders to share best practices and improve service delivery.
Process Excellence & Continuous Improvement
- Identify operational inefficiencies and improvement opportunities across the claims journey.
- Lead process optimization initiatives focused on customer experience operational efficiency and claims cost control.
- Apply structured methodologies to redesign and improve end-to-end processes.
- Translate operational data and customer insights into actionable improvement initiatives.
Technology & Innovation
- Drive the adoption of automation AI and digital solutions within claims operations.
- Identify opportunities to improve provider performance fraud detection segmentation and operational effectiveness through technology.
- Support digital transformation initiatives aimed at creating more efficient and customer-centric claims processes.
Requisitos
Candidate Profile
- 5 years of experience within P&C Claims.
- Strong understanding of the claims value chain and third-party provider ecosystem.
- Experience managing external suppliers networks or claims partners.
- Proven track record in process improvement operational excellence or transformation initiatives.
- Exposure to digital transformation automation AI or data-driven decision making is highly valued.
- Strong analytical and problem-solving capabilities.
- Excellent stakeholder management and communication skills.
- Comfortable working in agile and international environments.
Languages
- Native or near-native Spanish.
- Business fluent English.
Whats on Offer
- Opportunity to join a highly innovative international insurance environment.
- Exposure to large-scale transformation and operational excellence initiatives.
- Significant visibility across local and international teams.
- Strong focus on technology automation and AI-driven innovation.
- Dynamic collaborative and fast-evolving environment.
- #LI-JM1
- #Li-onsite
- #Li-hybrid
Required Skills:
claims process excellence
Required Education:
ADE Derecho
