Catalan Customer Support in Braga Accommodation provided
Job Location:
Monthly Salary:
Posted on:
Vacancies:
Job Summary
DUTIES AND RESPONSIBILITIES:
Handle inquiries and requests across various communication channels ensuring accurate and timely updates in internal systems
Foster positive relationships by delivering prompt and courteous support
Support customer satisfaction and long-term engagement by ensuring effective resolution of issues
Maintain a professional and empathetic approach in all customer interactions
Work collaboratively with colleagues and leadership to achieve team objectives
Share insights on recurring challenges and suggest opportunities for process or service improvements.
REQUIREMENTS:
Native / fluent in Catalan both verbal and written. Fluent in English (minimum B2 level)
Previous experience in customer service would be advantagous
Strong verbal and written communication skills across various platforms (phone email chat social media)
Basic understanding of customer service principles and the ability to follow standard procedures
Ability to handle technical inquiries and troubleshoot common issues with guidance
Ability to quickly learn new softwares and technologies
Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment
Organized detail-oriented and able to manage multiple tasks simultaneously
Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
Opportunity to work with a leading global travel & tourism brand
Competitive salary with performance-based incentives
Professional growth opportunities within the BPO industry
Collaborative and supportive work environment
Access to exclusive travel perks and discounts
About Company
We connect talented professionals with international job opportunities. Our team provides expert support in job search, visa processes, accommodation, and relocation to ensure a smooth transition abroad. Our mission is to help candidates succeed globally.
