Basque Speaking Customer Support Advisor – Airline Industry

We are recruiting Customer Support Advisors fluent in Basque Spanish and English for an on-site project in Barcelona Spain supporting one of Europes leading low-cost airlines.
In this role you will assist passengers with booking inquiries travel services and travel-related questions across phone chat and email channels helping ensure a smooth journey from booking to destination.

• Provide multi-channel customer support in Basque Spanish and English via phone email and chat.
  
• Assist passengers with flight bookings modifications and airline service inquiries.
  
• Guide customers through travel procedures policies and administrative requirements.
  
• Offer basic troubleshooting for digital self-service platforms and mobile app features.
  
• Resolve customer concerns travel disruptions and complaints with empathy and professionalism.
  
• Accurately log customer interactions case details and follow-ups in CRM systems.
  
• Collaborate with internal teams to escalate and resolve complex cases when needed.
  

• Fluency in both Basque and Spanish (written and spoken).
  
• Working proficiency in English (B1B2 level).
  
• Secondary education diploma or equivalent.
  
• Previous experience in customer support hospitality or travel services.
  
• Proficient computer skills and familiarity with standard office software (MS Office Windows).
  
• Strong communication active listening and problem-solving abilities.
  
• Flexible attitude with the ability to handle challenging customer scenarios calmly.
  
• Availability for on-site work in Barcelona on rotational schedules.
  

• Contract & Location: Permanent employment contract full-time (39 hours/week) on-site in Barcelona Spain.
  
• Work Schedule: Rotational shifts Monday to Sunday between 08:00 and 20:00.
  
• Compensation & Benefits: Competitive annual base salary annual performance bonuses and health insurance coverage.
  
• Training: Comprehensive 5-week paid initial training program.
  
• Workplace Culture: Modern office environment with terrace facilities team events and continuous career growth opportunities within a global company.