Banking Customer Service Teleoperator – Catalan + Spanish

Madrid or Valencia On-site
Full-time 38.5 hours/week

Temporary contract with potential for permanent employment

Catalan Spanish B2

Are you fluent in Catalan and have at least B2 Spanish Join a professional customer service team supporting customers and non-customers of a major company in the banking sector.

You will provide assistance with banking products services and everyday telephone banking operations as well as help users navigate the banks website and mobile app.

• Handle incoming customer and non-customer calls.

• Provide clear information about banking products services and procedures.

• Resolve telephone banking enquiries and operations according to established guidelines.

• Support customers with website and mobile app navigation.

• Identify customer needs and provide accurate solutions.

• Follow established banking procedures and quality standards.

38.5 hours per week

Depending on the assigned shift:

• Morning: 08:0016:00

• Afternoon: 15:0022:00

• Late/night: from 20:00 or 22:00

The service operates Monday to Sunday. When you work on weekends you receive days off during the week.

16919.84 gross/year base salary

129.27 gross/month language allowance

1.92 gross/hour for Sundays worked

Salary is based on the Spanish Contact Center collective agreement.

Before starting the role you will complete 25 days of paid training:

• 09:0015:00

• On-site in Madrid or Valencia

• Training will prepare you for the banking service procedures and customer interactions.

• Catalan: fluent/native level.

• Spanish: B2 or above.

• Previous customer service or call-center experience is an advantage.

• Strong communication and active listening skills.

• Comfortable working with websites mobile apps and digital tools.

• Ability to follow procedures and handle customer enquiries accurately.

• Availability to work 38.5 hours/week on-site in Rivas-Vaciamadrid.

• Flexibility to work MondaySunday according to the assigned schedule.

• Paid training from day one.

• Full-time 38.5-hour schedule.

• Additional monthly payment for your Catalan language skills.

• Additional compensation for Sundays worked.

• Professional experience in the banking sector.

• Opportunity to progress from a temporary contract to a permanent position depending on performance and business needs.

• A structured environment with clear procedures and training.

Location: Madrid or Valencia
Languages: Catalan Spanish B2

Hours: 38.5/week

Sector: Banking / Customer Service