Associate Project Manager
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Job Summary
At SITA we keep airports moving airlines flying smoothly and borders open. Our technology and communication innovations power the success of the global air travel industry.
Youll find us in 95% of international airports working closely with over 2500 transportation and government clients. Each partnership brings unique challenges and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We dont just move the world forward-were proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here we feel empowered supported and inspired to grow.
Are you ready to love your job
The adventure begins right here with you at SITA.
Asan AssociateProject Manager you will own end-to-end implementation projects that bring new airlines onto OCC Assistant Manager SITAs AI-powered Operations Control Center solution that helps airlines manage and recover from operational disruptions.
You will be accountable for taking each new airline from kick-off to go-live covering connectivity parametrization configuration fine-tuning airlineevaluationand business case preparation until OCC Assistant Manager solves disruptions the way the airline needs.
Reporting to the Head of Disruption Management Solutions you will be part of the OCC Assistant Manager team responsible for implementing the product for new airline customers around the world.
- Own end-to-end implementation projects for new airline customers from kick-off through to go-live and operational readiness.
- Build and execute a repeatable onboarding playbook covering kick-off connectivity data integration milestones configuration airline evaluation business case development and go-live.
- Drive every phase of the implementation including VPN connectivity data integrations solution parametrization OCC Assistant Manager configuration internal fine-tuning airline evaluationand go-live activities.
- Gather business operationaland technical requirements from airline stakeholders to ensure successful solution parametrization and deployment.
- Coordinate Infrastructure Science Customer Successand other cross-functional teams to ensure connectivity configuration validationtrainingand go-live activitiesremainaligned and on schedule.
- Manage project plans timelines capacity dependencies risks client commitmentsand deliverables across multiple concurrent implementations.
- Apply strong project management practices throughout the project lifecycle including business cases stakeholder communications status reporting change requests risk mitigation variance analysisand lessons learned.
- Coordinate and follow up on deliverables from both airline stakeholders and internal teams proactively removing blockers and driving accountability.
- Track risks timelines and commitments and escalate issues early when delivery objectivesare at risk.
- Run and oversee multiple airline implementations simultaneously across different geographies and time zones primarily through remote collaboration.
- Develop and present customer business cases that quantify the value delivered by OCC Assistant Manager.
- Support commercial activities by contributing to successful customer deliveries enabling new businessopportunitiesand supporting pre-sales activities where needed.
- Present project updates risks and outcomes to senior stakeholders governance boardsand executive audiences adapting the level of detail appropriately.
- Maintain accurateproject documentationdashboardsand reporting to ensure transparency on portfolio performance progressrisksand corrective actions.
- Build strong relationships with customers and internal stakeholders promoting collaboration engagementand successful project outcomes.
Bachelors degree or equivalent qualification in Information Technology EngineeringAviationor another relevant technical discipline.
Minimum six years of project management experience delivering projects and programmesof varying size complexitybudgetand scope.
Experience managing software implementation SaaS deploymentor systems integration projects for enterprise customers.
Formal project management certification such as PMP Prince2 or equivalent.
Proven ability to manage multiple concurrent projects while delivering on time within scope and within budget.
Strong project planning governance stakeholder managementand risk management capabilities.
Excellent communication and presentation skills with the ability to confidently engage customers senior stakeholdersand executive leadership.
Highly organized detail-orientedand capable of tracking multiple workstreams deliverablesrisksand dependencies simultaneously.
Ability to prioritize effectively manage escalationsandmaintainmomentum in fast-paced and complex environments.
Basic SQL knowledge and sufficient data literacy to monitorand troubleshoot data integrations.
Familiarity with APIs integrationsand technical implementation concepts.
Fluent written and spoken English.
Previousexperience within aviation airline operations flight operations air trafficmanagementor aviation technology environments.
Familiarity with airline operational systems such as Lufthansa Netline AIMS CAE Jeppesen or similar platforms.
Understanding ofOCC/IOCC operational environments and airline disruption management processes.
Experience with the full SaaS implementation lifecycle.
Experience supporting customer-facing technology transformation operational improvementor digital transformation initiatives.
Were all about diversity. We operate in 200 countries and speak 60 different languages and cultures. Were really proud of our inclusive environment. Our offices are comfortable and fun places to work and we make sure you get to work from home too. Find out what its like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your teams needs)
Flex Day: Make your workday suit your life and plans.
Flex-Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP) for you and your dependents 24/7 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning Microsofts Enterprise Skills Initiative and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling Harvard Business Publishing for people leadership Stanford for strategic development and many others we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse support of our Employment Equity Program we encourage women aboriginal people members of visible minorities and/or persons with disabilities to apply and self-identify in the application process.
Required Experience:
IC
About Company
At SITA we lead one of the most exciting and advanced industries in the world. With us, there are no limits for people looking to explore the edges of possibility and beyond. We are the world’s leading specialist in air transport communications and information technology. Around the ... View more
