APM Spain Railways Invoicing Agent

We are looking for a Billing Agent for Spain to join our dynamic and outstanding team in Barcelona.

You will be responsible for managing the customer experience by handling billing for end-to-end inland services in compliance with all company procedures and regulatory requirements.

This position is based in Barcelona (Spain).

• Invoice customers for services provided.
• Handle all customer issues related to billing and facilitate their timely and effective resolution involving relevant internal or external stakeholders.
• Provide value to customers through effective solutions with strong business and process understanding.
• Maintain a customer-centric approach helping to avoid errors and implementing preventive measures to eliminate recurrence.
• Prepare and submit all documentation in a timely and accurate manner.
• Comply with processes and Standard Operating Procedures (SOPs).
• Maintain effective and proactive communication by regularly participating in conference calls with clients and vendors to ensure smooth process flow.
• Collaborate with commercial and operational teams to establish and strengthen customer relationships.
• Execute reports or other tasks assigned by the Team Leader or Manager.

• Good knowledge of customer billing.
• Excellent communication skills and the ability to communicate confidently with stakeholders.
• Passion for driving task completion and strong customer orientation.
• Well-organized under pressure.
• Team player: collaborates with others in the business unit to achieve results and fosters teamwork.
• Demonstrates a sense of urgency drives issues to resolution and persists despite obstacles.
• Positive and proactive attitude.
• Good command of both spoken and written English.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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