AI Product Manager Agentic Platform (Global)

Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe we are the team behind the best experiences for 750 of the worlds leading and digital-first brands. Our innovative CX solutions technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

We are looking for a highly skilled AI Product Manager Agentic Platform in the CET time zone (EMEA region South Africa Egypt or India) to lead the development of Foundevers internal agentic platformempowering teams across the organization to design build and scale agentic and automation-based solutions.

We are seeking an experienced and technically strong AI Product Manager to join our growing AI Product & Design team with ownership of Foundevers agentic platform. This platform enables internal users to create agentic systems automation workflows and AI-driven solutions that improve efficiency scalability and innovation across the business.

In this role you will lead the product vision roadmap and delivery of an AI-native platform built on LLMs automation frameworks and conversational AI technologies. You will work closely with engineering data science UX and business stakeholders to identify high-impact automation use cases and translate them into scalable platform capabilities.

• Own the end-to-end product lifecycle of Foundevers agentic platformfrom vision and discovery to delivery adoption and continuous improvement.
• Define and evolve the product roadmap for agentic capabilities automation workflows and AI orchestration aligned with business objectives.
• Partner with stakeholders across operations CX IT and analytics to identify prioritize and shape high-value automation and agentic use cases.
• Translate complex business and technical needs into clear product requirements user stories and platform capabilities.
• Define prioritize and manage the product backlog ensuring alignment with the overall agentic platform strategy.
• Lead sprint planning retrospectives and agile ceremonies to drive efficient and predictable delivery.
• Collaborate closely with engineering data science UX/UI and architecture teams to ensure scalable secure and reliable platform design.
• Guide decisions around LLM integration agent orchestration workflow automation and conversational AI capabilities.
• Track platform adoption usage performance metrics and user feedback to guide prioritization and improvements.
• Communicate product strategy platform capabilities and progress clearly to technical and non-technical stakeholders.
  Represent the agentic platform at internal forums demos and company-wide events.

• Minimum of 47 years of experience as a Product Manager or Product Owner with strong exposure to AI-driven or platform products.
• Proven experience managing technically complex products involving AI LLMs or automation systems.
• Hands-on experience with automation workflows or agentic platforms (e.g. n8n Langflow or similar orchestration frameworks).
• Experience working with Conversational AI platforms chatbots or virtual agents in production environments.
• Demonstrated success working closely with cross-functional technical teams and senior business stakeholders.
• Strong stakeholder management skills with the ability to uncover evaluate and prioritize automation opportunities.

• Strong understanding of LLM-based systems agentic architectures and AI-driven automation concepts.
• Knowledge of workflow orchestration API-based integrations and event-driven architectures.
• Comfort working with technical teams on platform-level decisions and trade-offs.
• Deep understanding of agile and scrum methodologies and product management best practices.
• Ability to create maintain and prioritize complex backlogs and write clear actionable user stories.
• Excellent communication and presentation skills able to bridge technical and business audiences.
• Analytical and systems-thinking mindset with a focus on scalability and reuse.

• Degree in Computer Science Engineering Business Data Science or a related field.

• Excellent conversational and written knowledge in English (C1 level minimum).
• French and Spanish language skills are a bonus.

• Proficiency with product and delivery tools (e.g. Jira Confluence Miro Loom).
• Familiarity with automation and agentic platforms (e.g. n8n Langflow or equivalent).
• Experience working with Conversational AI chatbot or virtual agent platforms.
• Strong practical use of Generative AI and LLM-based tools as part of daily product work.
• Knowledge of CX platforms and enterprise environments is a strong advantage.

• Impactful work. Ownership of a core agentic platform enabling AI-driven automation at enterprise scale.
• Professional growth. Continuous learning in a highly technical AI-native product environment.
• Competitive compensation. Attractive salary and benefits package.
• Collaborative environment. A global cross-functional team with opportunities for occasional travel training and innovation forums.

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