AFC Operations Excellence Associate

About the opportunity

We are looking for a highly analytical and structured Operations Excellence Associate to support AFC Operations in driving performance efficiency and operational scalability.

This role sits at the intersection of operations analytics and strategy execution supporting leadership with data-driven insights governance and process optimization across Fraud Sanctions and Financial Crime operations.

You will play a key role in enabling operational decision-making improving performance frameworks and driving cross-functional efficiency initiatives.

In this role you will be doing:

Performance & Analytics

• Own AFC operational performance reporting (KPIs SLAs KRIs).
• Deliver monthly performance packs and executive insights.
• Support MBRs committees and leadership reviews with data analysis.
• Identify trends risks and efficiency opportunities.

Operational Excellence & Process Improvement

• Drive process optimization and harmonisation across AFC Operations.
• Lead or support continuous improvement initiatives and deep dives.
• Support design and rollout of new KPIs and operational frameworks.

Workforce Planning & Capacity Management

• Support forecasting headcount planning and capacity modelling.
• Partner with WFM and Finance to ensure operational readiness.
• Support remediation planning and resource allocation decisions.

Governance & Cross-functional Coordination

• Support OKR cycles governance forums and operational reviews.
• Act as interface between AFC Finance WFM and other stakeholders.
• Support audit readiness and operational control documentation.

Project & Business Support

• Support strategic and operational transformation initiatives.
• Provide ad-hoc analysis for senior leadership.
• Contribute to automation and efficiency initiatives.

Profile requirements

• 3 years experience in consulting operations excellence strategy & operations or banking operations.
• Strong analytical and structured problem-solving skills.
• Experience with KPI reporting performance management or process improvement.
• Advanced Excel; SQL / BI tools (Power BI Tableau Looker) is a plus.
• Strong stakeholder management and communication skills.
• Degree in Business Engineering Economics Finance or similar.
• Fluent in English.

Whats in it for you:

• Accelerate your career growth by joining one of Europes most talked about disruptors .
• Employee benefits that range from a competitive personal development budget work from home budget discounts to fitness & wellness memberships language apps and public transportation.
• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.
• Vacation days vary depending on your location of work. Additional day of annual leave for each year of service.
• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities life experiences and family statuses.
• A relocation package with visa support for those who need it.

Who we are

N26 has reimagined banking for todays digital world. Technology and design empower everything we do and its how we are building the global banking platform the world loves to use.

Weve eliminated physical branches paperwork and hidden fees for an elegant digital experience and supreme savings. Giving people the power to live and bank their way is what gets us out of bed in the morning and inspires the work that we do.

Founded in 2013 N26 now has 7 million customers in 24 markets. We employ more than 1500 employees across 3 office locations in Berlin Vienna and Barcelona. Besides the main offices N26 also has local offices in Paris Madrid Milan and São Paolo.

Sounds good Apply now for this position.

N26 is an equal opportunity employer and values diversity. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status or disability status.