Account Manager (RetaileCommerce clients)

Position Summary:

The Account Manager will drive new business development identifying and securing enterprise-level Retail clients from initial prospecting through contract execution.

In parallel the role will serve as the main point of contact for an assigned portfolio of existing clients focusing on expanding partnerships introducing new AI-enabled and digital solutions and increasing account value through consultative engagement.

This position focuses on global enterprise-level Retail organizations and requires a commercially-driven professional capable of engaging Digital Marketing eCommerce and Operational stakeholders in conversations around global growth workflow modernization and scalable content and technology solutions.

Position responsibilities:

Business Development (50%):

• Identify and engage Retail enterprise prospects

• Generate new business through proactive prospecting industry networking digital outreach and participation in trade events

• Adopt a consultative sales approach from qualification through negotiation and contract execution

• Develop an understanding of client business models and identify and pitch international growth strategies

• Position TransPerfects AI-enabled content technology and global solutions within broader digital transformation and operational initiatives

• Collaborate with Sales Leadership to structure and close complex multi-service enterprise agreements

Account Growth & Client Management (50%):

• Serve as a strategic partner for assigned clients aligning solutions with client needs

• Monitor account performance and proactively identify and drive expansion opportunities through cross-sell and up-selling activities

• Collaborate with Production and Technology teams to support smooth implementations and contribute to client satisfaction

• With the support of Management define pricing strategies participate in contractual discussions and revenue forecasting with Accounting teams

Essential skills & experience required:

• Minimum Bachelors Degree or its equivalent

• Superior written and spoken communication skills in English

• Excellent problem solving and analytical skills

• Ability to build develop and maintain long-term professional relationships

• Results-oriented and comfortable working in target-driven environments

• Analytical skills

• Proficiency in Microsoft Office (Word Excel PowerPoint Outlook)

• Ability to prioritize effectively and manage multiple initiatives in a fast-paced multicultural environment

What would stand you apart:

• Experience using CRM and sales intelligence platforms (e.g. Salesforce Apollo or similar tools)

• Knowledge of additional languages at professional working proficiency

• Experience in Sales Business Development or Strategic Account Management

• Exposure to the Retail/eCommerce industries

• Familiarity with digital ecosystems CMS platforms eCommerce environments or AI-enabled solutions

What we value:
We are looking for professionals who:

• Demonstrate initiative and strategic thinking

• Navigate complex multi-stakeholder environments with confidence

• Combine commercial drive with consultative problem-solving

• Thrive in international cross-functional teams

• Focus on delivering measurable business impact

TransPerfect provides equal employment opportunities to all individuals regardless of their race color creed religion gender age sexual orientation national origin disability veteran status or any other characteristic protected by local law. We celebrate diversity as one of our core values and we have a clear goal: to be an inclusive workplace where a diverse mix of talented people want to come stay and do their best work. Together with passionate creative and collaborative colleagues we are working to ensure accessibility is for everyone.

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