Customer Support Team Lead Jobs in Granada

DUTIES AND RESPONSIBILITIES:Provide responsive and professional support to business customers across communication platforms (Phone Email Chat)Assist clients with account-related queries including identity verification and account information confirmationAdhere to regulatory guidelines and internal...

What you will do:Communicate with customers via phone chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction representing a major brandProvide troubleshooting for mobile devices (mobile phones tablets & more)Assist customers to...

KPIsResponsible for ensuring the actual KPIs are within target for their team. These KPIs are defined based on the actual business requirements (Agent Performane Metrics) and can be - but are not solely - Speed Rank Schedule Adherence Quality score Escalation rate & escalation accuracy Utilisation (...