Customer Support Lead Jobs in Granada

DescriptionReporting to the Customer Success Manager the Customer Support Lead provides guidance to a team of customer support professionals. The role focuses on maintaining highquality customer service and ensuring effective issue resolution within established guidelines.Strategic Responsibilities...

DUTIES AND RESPONSIBILITIES:Provide responsive and professional support to business customers across communication platforms (Phone Email Chat)Assist clients with account-related queries including identity verification and account information confirmationAdhere to regulatory guidelines and internal...

What you will do:Communicate with customers via phone chat & e-mailTrack and follow cases to ensure they closed in an efficient and timely mannerMaintain high customer satisfaction representing a major brandProvide troubleshooting for mobile devices (mobile phones tablets & more)Assist customers to...