Key Account Manager Operations

Job Summary

Reporting to the Business Manager the role supports recruitment onboarding employee relations training performance management and leave management of Key Accounts

HR Administration & Compliance

Consolidate track and report on staff annual leave.

Ensure proper filing and retrieval of project documents.

Prepare and share monthly project analysis reports.

Maintain legal compliance of statutory requirements

Requisition staff IDs and project materials upon approval.

Support new staff onboarding induction and orientation.

Foster positive employee relations by addressing grievances conducting investigations and guiding conflict resolution.

Raise disciplinary issues and follow up for closure per employment law and company policy.

Coordinate learning and development programs

Develop and maintain a performance management system (goal setting reviews feedback).

Ensure all staff have job descriptions and role-specific KPIs; prepare appraisal schedules.

Provide training on company policies and procedures.

Identify project recruitment needs and support in the recruitment process

Coordinate the end-to-end recruitment process including job adverts shortlisting interview scheduling and reference checks

Policy Implementation and Compliance:

Support the implementation and communication of HR policies procedures and guidelines. Participate in HR audits and compliance reviews monitor policy adherence and recommend corrective actions where necessary. Support Environmental Health and Safety workplace initiatives.

Internal and external stakeholders