Zendesk Platform Software Engineer

South Africas leading online retailer is looking for a highly talented Zendesk Platform Engineer to join the Engineering & Product team based in Cape Town South Africa.

We are a young dynamic hyper-growth company looking for smart creative hard-working people with integrity to join us!

Think youve been challenged before Think again!

• Scale: 4 million happy shoppers shop online on . Show them what you can do.
• Learn: We work with the best of the best and then some. Code alongside industry leaders and up-skill in record time.
• Grow: Expand your career in the fast-growing Takealot Group: Mr D and TFS. We like to promote from within: Heres your chance.

Purpose of Role

Take ownership of the technical health configuration governance and continuous improvement of the Zendesk and SurveyMonkey platforms. You will act as the technical interface between business stakeholders vendors and engineering to ensure a scalable compliant and performant CX tech stack.

Your mission should you choose to accept it:

• Administer configure and govern the Zendesk platform lifecycle including upgrades feature rollouts and environment management
• Triage and coordinate advanced technical support escalations with Zendesk Support
• Design and implement integrations using REST APIs Webhooks and SDKs to connect Zendesk with internal and external systems
• Build and maintain data solutions leveraging Google BigQuery and Looker for reporting and analytics
• Liaise with third-party vendors (e.g. 1Stream) and collaborate with internal engineering and product teams
• Evaluate new Zendesk features and releases recommending adoption strategies aligned with business needs
• Conduct regular compliance audits (POPIA/GDPR) API token reviews and configuration assessments to ensure security and governance
• Lead technical planning estimation and project coordination for CX platform initiatives
• Perform equivalent administration support integration data pipeline and compliance responsibilities for SurveyMonkey

Attributes required

• Ability to translate business requirements into scalable technical solutions
• Strong written and verbal communication skills for both technical and non-technical stakeholders
• Technical consulting and engineering mindset with the ability to lead planning sessions and champion best practices

Qualifications and Experience

• Bachelors Degree in Computer Science Mathematics Engineering or a related the absence of a Bachelors Degree or an Advanced Diploma an equivalent experience requirement must be met.
• 24 years of hands-on experience in Zendesk administration and configuration
• Proven experience with REST APIs Webhooks and SDKs in a SaaS environment
• Proficiency with Google BigQuery and Looker for data analytics and reporting
• Understanding of POPIA or equivalent data privacy regulations (e.g. GDPR)
• Experience conducting technical audits including API tokens configurations and access controls
• Background in e-commerce or high-volume customer service environments
• Experience in the following will be advantageous:
  • Zendesk Administrator Certification
  • Experience with SurveyMonkey Private App configuration
  • Exposure to CX integrations such as 1Stream or CTI solutions
  • Familiarity with Jira and Confluence
  • Basic scripting skills in Python or JavaScript

Lets talk about life @ Takealot Group

• The power is in your hands: We offer a market-related Total Remuneration Package.
• No doors: We arent fans of stuffy offices or siloed work environments. See someone you like High five collab and make something great.
• Remote working: Love water cooler chats and working from home offers a remote and hybrid working model for the best of both worlds.
• Mentorship programme: We arent kidding when we say the people with the best people win. Nows your chance to be one of the best by learning from the best.
• Naspers Tech Community & Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn Upskill with free access to courses on MyAcademy Udacity Coursera and more.
• Good times: Get to know the other extraordinary minds at during regular social events and out-of-office activities (think hikes think mini golf think good times)
• Staff discount: Millions of products across 28 departments. What more could you ask for
• Birthday leave: Cake Day all the way. Enjoy your day off you deserve it.
• Help when you need it most: Confidential counselling legal support and financial guidance for free anytime anywhere.
• Tech stack (for days): ReactJS Python Scala Kotlin Swift Google Cloud Kafka Redis Kubernetes and all things machine learning. If you build it they will come.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see If you meet the above you are an Extraordinary Mind. Apply today!!

Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.