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Workshop Manager
Job Location:
Job Location:
Durban - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Experience Required:
4-5years
Experience Required:
Posted:
10 September 2026 (4 days ago)
Posted:
Application Deadline:
8 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Red EMber Recruitment is currently recruiting for a Workshop Manager for their client in Pinetown.
Workshop management: Manage and plan the daily operations of the workshop working with and acting on deviations. Leading and motivating the workshop and service staff and services salesman personnel.
Set routines for daily planning and follow up meeting on WIP and Parts.
Carry out regular meetings with workshop staff and Technicians.
To minimise WIP in the workshop to below 50 open job cards and capitalise on hours sold.
Develop implement monitor standards and routines maintaining a high standard of cleanliness and tidiness within the workshop.
Monitor the ongoing condition of workshop tools and equipment arranging purchase repair and calibration.
Monitor and handle deviations initiate proper actions and escalations.
Promote and work with Dealer Operating standards to ensure uniform quality standards in all areas of the business.
Coordinate the Spare parts activity to ensure parts availability together with Parts Manager to ensure service exchange and warranty parts procedures are adhered to.
Manage the workshop facilities and HSE together with Safety Officer.
Create working time schedules for work shifts.
Attend to daily workshop reporting regarding WIP Efficiency Productivity Debtors and Creditors.
Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer
Build and maintain the right level of relationships with customers representatives.
Monitor the processing of complaints and process major or complicated complaints.
Assist workshop personnel and customers regarding technical issues.
Participate in meetings with key customers when required.
Workshop service solution sales increase service solutions sales by developing Coordinate the spare parts activity to ensure parts availability together with Parts Manager to ensure service exchange and warranty parts procedures are adhered to.
Manage the workshop facilities and HSE together with appointed safety staff and safety committee.
Create working time schedules for work shifts.
Workshop customer relations develop and manage customer relationships ensuring that customer needs are met and services are developed to meet the future needs of the customer. Participate in meetings with key customers when required.
Monitor the processing of complaints and process major or complicated complaints.
Assist workshop foreman personnel and customer regarding technical issues.
Workshop service solutions sales- increase service solutions sales by developing maintaining and communicating the services portfolio and solutions according to customer needs.
Market and communicate services solutions to existing and potential customers.
Coordinate and follow up of the service salesman activities if required by the reporting line.
Enable a team-based approach ensuring open and effective communication within the workshop to achieve common business objectives.
Monitor the workshops pricing and discounts to ensure that they meet the established level.
Cooperate with other local and distributor departments to develop maintain and communicate the service strategy portfolio and solutions.
Follow up workshop results develop the workshop business by following up budget results operational targets and taking measures in order to achieve set targets.
Manage and analyse the workshops running costs and expenditure budget.
Regularly follow up service business and financial results.
Set monitor maintain and follow up KPIs.
Work with and handle applicable licenses for the workshop operations monitor possible developments.
Analyse current standards to identify and present opportunities for improvements of the workshop.
Proactively initiate improvement activities ensuring conditions are in place to achieve workshop goals.
Oversee all internal warranty and onsite workshop and staff maintaining and communicating the services portfolio and solutions according to customer needs.
Market and communicate services solutions to existing and potential customers.
Coordinate and follow up of the service salesman activities if required by the reporting line.
Requirements
Matric
Min 5 years experiences in similar role
Strong Planning and leadership Skills
Diesel Certificate
Code 14 licence
Team Leadership
Team player
Confident and proactive approach- anticipates issues and requirements
Read and Write in English
Required Skills:
Code 14 drivers License
Required Education:
Diesel Trade Test Certificate
