Web Experience Designer

• Fixed-term contract until June 2027
• Lead the design of high-priority customer journeys across the CN web ecosystem
• Influence the future of CNs digital presence and make a real impact

City of Newcastle (CN) is seeking a strategic and user-focussed Web Experience Designer to lead the design of high-priority customer journeys across the CN web ecosystem with a particularly focus on our corporate website.

This is a fixed-term opportunity through to June 2027 offering the chance to play a key role in shaping how our community interacts with Council in a major digital uplift program.

In this role you will drive the design of intuitive seamless and user-centred digital experiences that enable customers to efficiently find information and complete tasks without needing to contact Council. You will apply service design and user experience (UX) principles to analyse design and continuously improve key journeys with a strong focus on usability navigation accessibility and content discoverability.

As a member of our team you wont just work for the city; youll co-create it. Here your ideas and efforts directly shape the places where you and your community live work and play.

Working closely with the Content Designer and Web Content Editors you will ensure that design and content work together to create clear effective pathways and meaningful interactions. You will take a holistic approach to the user experience improving information architecture refining navigation and ensuring digital services are aligned to user needs while supporting organisational objectives.

You will engage with stakeholders across CN to understand customer needs identify pain points and translate insights into practical impactful design solutions. Your ability to influence and collaborate will be key in keeping user-centred design at the heart of decision-making.

Your strong experience in UX and service design along with a passion for creating accessible and effective digital experiences will see you well placed for success in this role. You will thrive in a dynamic environment be comfortable balancing strategic thinking with hands-on design work and be motivated by delivering better outcomes for the community.

Youll do meaningful work and do it sustainably as you take ideas from plan to play in your own backyard.

With hundreds of different roles each person adds their uniqueness to our culture and plays their part as we head towards our 2040 vision.

Find out more about your new career by viewing the position descriptionhere.

Life at City of Newcastle (CN)

Youll get to experience your work up close alongside the brilliant minds of your colleagues who care for one another and the region.

Youll chip away at ambitious plans with a talented passionate crew alongside you shaping the very fabric of our community. Showing up for neighbours not shareholders.

Every single day offers the chance to think big and act local. Planning and prioritising to achieve the most important outcomes with the community.

Youll add value in the moments that matter. From librarians to lifeguards in a range of iconic places we achieve a better Newcastle together.

Whether were planning to host major events providing essential services or supporting creative artists its what we do when the cameras arent rolling that matters most.

And well be there for you in important times in your life. We embrace flexible work arrangements to find a balance that allows us to enjoy the city we shape.

Our focus on inclusion and respecting culture will help you feel a deeper connection with others. Youll connect with internal communities that will help you to feel a sense of belonging and reflect the diversity of the growing region.

With natural assets and a focus on the environment co-create a sustainable region with us.

Why join CN

At CN we value our employees and their wellbeing takes priority. We encourage employees to make time for whats important and provide the benefits to enable a work life balance that allow us to enjoy the city we shape. To read more visithere!

• 35-hour working week with flexible/hybrid work arrangements/model as well as an optional 9-day fortnight
• 4 weeks of annual leave 3 weeks of personal leave plus 2 additional paid public holidays
• 17.5% annual leave loading yearly payment
• Paid parental leave for primary carers
• Industry leading employment conditions
• Corporate Fitness program from as little as $12.90 per fortnight
• Access to a range of exclusive CN employee benefits programs including Novated Lease options as well as access to reward and recognition vouchers
• Annual performance development plans and ongoing training and development opportunities
• Leading the CN Way leadership program
• Inclusion Diversity & Equity (IDE) employee networks and initiatives
• Access to Health & Wellbeing programs including an Onsite Physiotherapist and Psychology Yoga and Mental Health Ambassador Groups

We champion inclusion so that everyone is valued and we encourage innovation and creativity. We are committed to creating a safe and inclusive workplace where different styles backgrounds experiences and perspectives are valued encouraged and respected.

People with diverse lived experiences (including but not limited to Aboriginal and Torres Strait Islander Australians people with diverse gender identities and sexualities people from different cultural racial ethnic religious and linguistic backgrounds people with disability carers and veterans) are encouraged to apply.

Dont just work for the city co-create it. Join and expand your career at the City of Newcastle.

Application Closing Date: Thursday 11 June 2026

Remuneration: $123663.63 17.5% annual leave loading yearly payment 12% Superannuation per annum for a 35-hour week

Contact:Richella King- IT Project & Delivery Manager- 02

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements please contact for a confidential discussion.

You must have the right to live and work in Australia to apply for this job.

CN do not accept unsolicited resumes and we respectfully ask that recruitment agencies do not contact us at this stage.