Underwriting Administrator

Are you a detail-oriented client-focused professional with a passion formaking smart informed decisions

Do you thrive in a fast-paced goal-driven environment where yourcontributions directly impact customer satisfaction and risk managementThen Zestlife wants
you on our team.

Were looking for an Underwriting Administrator to join our dynamic CreditLife Underwriting department where every decision counts and everyclient matters.

To manage and administer the underwriting process for life insuranceapplications by assessing risk conducting tele-underwriting andensuring all decisions and records are handled accurately and efficiently.
The Underwriting Administrator ensures compliance with underwritingstandards delivers service excellence to clients and colleagues andcontributes to a smooth and professional onboarding experience for newpolicyholderssupporting Zestlifes commitment to Treating CustomersFairly (TCF) and operational excellence.

• To adhere to the standard underwriting process and guidelines.
• To extract the days underwriting cases and to accurately process allunderwriting cases within the SLA agreement of 24 to 48 hours.
• To contact the identified potential clients and to do the tele-underwritingand to make the appropriate underwriting decisions by using the SwissReunderwriting manual within the stipulated turnaround time.
• To be professional and to provide a high level of service excellence wheninteracting telephonically with clients relating to their application and withthe sales agents and other colleagues.
• To update the underwriting source file with the decision made and toinform the relevant sales agent accordingly.
• To ensure that all the daily underwriting admin work is correctly carriedout by double checking that the workflow records have been updateddecision recorded and the form saved to the client folder.
• To send the declined communication to clients whose applications wereunsuccessful.
• To resolve 20 underwriting cases per day.
• To resolve undelivered communications relating to a clients policy bycontacting the client and updating the contact details when theunderwriting cases are insufficient to meet your daily target.
• Upload underwriting decision and underwriting form to the client recordon the system.
• To ensure that you respond to and resolve underwriting requests with themaximum TAT of 48 hours.
• To notify your manager of any priority issues queries for escalation orcomplaints received.
• To be creative and use your initiative in resolving outstanding cases sothat the underwriting decision can be finalised.
• Think of working smarter and of ways to improve the process and to addvalue to the clients new business policy on boarding experience.
• You are responsible to ensure that you fully understand the relevantZestlife insurance products the administration processes and thesystems so that you can operate efficiently and are competent in your jobas an underwriter.
• To daily maintain your workflow Inbox tasks and any stat records forworkflow management.
• To identify any additional training needs to be provided to the salesagents relating to the Asset Life credit protection product and to identifyany improvement in the underwriting business process.

Education:

• Matric (Grade 12) required
• Tertiary qualification in a medical field is advantageous

Experience:

• Minimum 2 years in life insurance underwriting (medical underwritingpreferred)
• Familiarity with tele-underwriting and use of SwissRe underwriting manual

Skills:

• Intermediate MS Office (Excel Word Outlook)
• Strong attention to detail and accuracy
• Excellent communication time management and organizational skills
• Ability to manage workloads under pressure and meet daily targets

Attributes:

• Client-focused with a service excellence mindset
• Proactive self-motivated and solutions-oriented
• Team player with a strong sense of accountability
• Commitment to Treating Customers Fairly (TCF) principles

Technical Proficiency

• Strong knowledge of life insurance underwriting and policy administration
• Skilled in using systems (e.g. OWLS) and MS Office tools

Accuracy & Decision-Making

• High attention to detail
• Sound judgment in assessing risk and resolving cases
• Excellent time management under strict deadlines

Communication & Client Service

• Clear and professional verbal/written communication
• Customer-focused with a commitment to service excellence and TCFprinciples
• Effective collaboration with team members and sales agents

Behavioral Strengths

• Proactive and self-motivated
• Resilient under pressure
• Accountable and eager to improve processes and outcomes