TRG 2535 (Midvaal) SERVICE ADVISOR (Service Centre)

NEW EMPLOYMENT AVAILABLE NUWE WERK BESKIKBAAR

IMISEBENZI EKHONA UMSEBENZI OMTSHA OKHOYO MOSEBETSI

O MOCHA O FUMANEGANG from #TheRecruitmentGuy

Title: Service Advisor

Area: Midvaal

Industry: Automotive Workshop / Dealership / Service Centre

Ref No.: TRG 2535

Salary: Market related TCTC avail/neg: R25 000 R30 000 kpm (depending on experience and brand knowledge)

Start Date: As soon as possible

Type: Permanent

Special Instructions: Preference given to candidates with Heavy Motor Vehicle / Medium Motor Vehicle / Commercial Vehicle experience and warranty knowledge of major brands

An opportunity for an experienced Service Advisor is required for permanent employment based in the Midvaal.

• This role requires a candidate with strong technical understanding of commercial vehicle maintenance operations excellent customer service skills and the ability to coordinate workshop workflows efficiently.
• The successful candidate will act as the primary liaison between customers workshop technicians and parts departments ensuring vehicles are diagnosed repaired and returned to service on time.

• Serve as the primary point of contact for customers bringing vehicles and trucks in for servicing repairs and inspections
• Open manage and close job cards for all service and repair work
  Conduct initial vehicle assessments and accurately record reported faults and customer concerns
• Coordinate seamless communication between customers workshop technicians and the parts department
• Provide accurate repair estimates service recommendations and clear cost explanations to clients
• Monitor workshop job progress and ensure vehicles are completed within agreed timelines
• Maintain accurate documentation of service history repairs parts usage and warranty claims
• Ensure all warranty claims and manufacturer service procedures are completed correctly and timeously
• Follow up with customers on repair status service updates and vehicle collection arrangements
• Assist with workshop scheduling to optimise technician productivity and workflow
• Build and maintain strong relationships with fleet clients and commercial vehicle operators

• Grade 12 (Matric)
• Minimum 5 years proven experience as a Service Advisor in a truck / heavy commercial vehicle (HMV) medium commercial vehicle (MMV) or light commercial vehicle (LMV) workshop / dealership environment (essential)
• Strong technical understanding of vehicle servicing diagnostics and repair processes
• Hands-on experience with mutli-truck brands and warranty systems
• Excellent customer service communication and interpersonal skills
• Ability to manage multiple job cards and service workflows simultaneously in a fast-paced environment
• Strong administrative organisational and computer literacy skills (dealership / workshop management systems advantageous)
• Traceable & contactable references
• Local residency or willing to relocate to Midvaal / surrounding Gauteng areas
• Submit CV (Word / PDF) to Ref # (TRG 2535)

SKILLS REQUIRED:

• Technical knowledge of HMV MMV and commercial vehicle systems
• Customer relationship management
• Job card and workshop administration
• Warranty claim processing
• Time management and multi-tasking
• Clear verbal and written communication
• Problem-solving and decision-making under pressure

Salary: Market related TCTC avail/neg: R25 000 R30 000 kpm (depending on experience and brand knowledge)

Start Date: As soon as possible

Type: Permanent