TRG 2529 (Richards Bay) Service Advisor

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O MOCHA O FUMANEGANG from #TheRecruitmentGuy

Title: Service Advisor

Area: Richards Bay

Industry: Workshop / Dealership / Service Center / or similar environment

Ref No.: TRG 2529

Salary: TBD at interview

Start Date: As soon as possible

Type: Permanent

An experienced SERVICE ADVISOR is required for permanent employment based in Richards Bay.

• This role requires a candidate with strong technical understanding of maintenance operations combined with excellent customer service and workshop coordination skills.
• The successful candidate will act as the key liaison between customers workshop technicians and parts departments ensuring vehicles are diagnosed repaired and returned to service efficiently within operational timelines.
• Proven track record and experience working with a diverse cross section of fleet and LMV MMV and/or HMV (Light Medium & Heavy Motor vehicles) will be highly advantageous.

• Serve as the primary point of contact for customers bringing vehicles in for servicing repairs and inspections
• Open and manage job cards for all service and repair work
• Conduct initial vehicle assessments and accurately record reported faults
• Coordinate communication between customers workshop technicians and parts departments
• Provide repair estimates service recommendations and cost explanations to clients
• Monitor workshop job progress and ensure vehicles are completed within agreed timelines
• Maintain accurate documentation of service history repairs and parts usage
• Ensure all warranty claims and service procedures are completed according to manufacturer standards
• Follow up with customers regarding repairs service updates and vehicle collection
• Assist with workshop scheduling to optimise technician productivity and workflow
• Maintain strong relationships with fleet clients and commercial vehicle operators

• Grade 12 (Matric)
• Minimum 5 years experience as a Service Advisor within an LMV MMV or HMV workshop environment (req.)
• Strong understanding of vehicle servicing diagnostics and repair processes
• Excellent customer service and communication skills
• Ability to manage multiple job cards and service workflows simultaneously
• Strong administrative and organisational skills
• Computer literacy and experience with dealership service management systems advantageous
• Ability to work in a fast-paced workshop environment
• Traceable & contactable references
• Local residency or willing to relocate to location required
• Submit CV (Word / PDF) to Ref # (TRG 2529)

Salary: TBD at interview

Start Date: As soon as possible

Type: Permanent