Training Manager

Develop and implement a practical end-to-end learning content strategy from scope to delivery with measurable impact assessments

Ensure learning materials constantly align with business objectives and are updated to remain relevant and accurate

Coordinate and conduct onboarding training for new staff and franchisee teams

Maintain a high standard of brand-aligned visual representation in all content

Develop programmes that incorporate overall business objectives through engaging training material modules assessments SOPs and learning resources

Integrate blended learning solutions that drive engagement and measurable performance results

Facilitate training in collaboration with Marketing Operations Franchisees CRM Clinical Teams and subject matter experts

Manage and continuously improve the companys Learning Management System (LMS)

Monitor Learner engagement assessments completion rates and training compliance.

Ensure training administration and records are accurately and timeously updated and collate and analyse data to generate insights to inform strategic actions

Support the rollout of promotions campaigns product launches operational changes and new initiatives through effective learning interventions

Ensure consistency in customer experience clinical processes operational standards and brand execution across the network

Handle multiple cross-functional deadlines and projects effectively

Communicate with all stakeholders in a clear and professional manner

Maintain accurate training records and competency tracking

Support compliance-related learning initiatives including POPIA health & safety ISO requirements and operational compliance standards

Work closely with HR and the Skills Development Facilitator (SDF) to align learning records and reporting where required

Partner closely with Operations HR Marketing Clinical teams Franchisees and leadership

Facilitate workshops presentations and learning interventions where required.

Lead and project manage the companys regional frontline learning roadshows held annually across the network including content planning stakeholder coordination venues logistics speakers and learning delivery.

Provide guidance and support to managers regarding staff capability and development needs

Grade 12

Bachelors or Honours degree in a Learning and Development Education Human Resource Retail Operations or related field

Minimum 5-7 years experience in an adult learning & development or operational training capability development environment

Good working knowledge and experience with LMS applications

An SDF qualification and experience with CPD accreditation will be an advantage

Registered Assessor / Moderator with the W&R SETA advantageous

Knowledgeable regarding SAQA SETA and NQF regulations

Experience in a retail or clinical environment will be an advantage

Proficient in the use of AI and Large language models

Advanced skills in Excel analytics dashboards and digital learning platform administration