Total Rewards & HR Operations Specialist

Location: Remote - OPEN to LATAM South Africa or Philippines

Schedule: Full-time US Business Hours Alignment (CST/EST)

Type: Full-time Contractor

Reporting to: HR Manager / Director of Total Rewards

Salary: $1800-$2400 depending on experience

We are a growing fast-moving organization dedicated to delivering top-tier operational support to our global workforce. We are seeking a highly organized tech-savvy Total Rewards & HR Operations Specialist to serve as the critical first point of contact and administrative anchor for our payroll benefits and internal HR services.

This is a key highly visible role. You are not just monitoring an inbox; you are the face and voice of the companys internal operations. Your mission is to own our shared HR email inbox serve as the primary filter for incoming employee queries run standard payroll audits and coordinate with our external benefits vendors. This role requires an empathetic high-EQ communicator who can masterfully navigate ADP interpret company policy with absolute accuracy and resolve Tier 1 issues before they require escalation to senior leadership.

For the right candidate this role offers an exceptional path for growthwe actively encourage cross-training to expand your skillset across various operational and strategic verticals.

• First-Level Contact: Serve as the direct dedicated point of contact for all internal employee inquiries regarding pay timecards benefits enrollment and systems.
• Inbox Management: Take complete ownership of the shared HR/Total Rewards email inbox ensuring all messages receive prompt warm and highly professional responses.
• Policy Interpretation: Act as the first line of defense for policy questionsaccurately interpreting and explaining our employee handbooks holiday schedules and compensation policies.
• Triage & Escalation: Resolve 80% of standard questions independently. When an issue requires specialized intervention compile the case notes and efficiently escalate it to the appropriate HR leader.

• ADP System Mastery: Manage employee profiles timecards tax documents and direct deposit details within ADP serving as our internal system expert.
• Pre-Payroll Audits: Run regular detailed audits on weekly and bi-weekly payroll runs to verify hours logged overtime calculations late-fee adjustments and deduction accuracy.
• Reporting & Data Export: Pull standard and custom payroll reports from ADP to assist the finance and leadership teams with month-end reconciliation.

• Vendor Management: Act as the primary administrative bridge between our company and our third-party benefits brokers/providers.
• Enrollment Support: Guide new hires through their health dental vision and retirement plan enrollments ensuring all selections are completed inside designated onboarding windows.
• Discrepancy Resolution: Assist employees in navigating technical claims coverage questions and account lockouts by coordinating directly with vendor support.

• Data Hygiene: Maintain pristine digital files and accurate system records ensuring that employee status changes (promotions transfers terminations) are updated across all databases.
• Continuous Cross-Training: Proactively raise your hand to learn other administrative financial or operational tasks to help support our lean leadership team as we scale.

• The HR Foundation: 35 years of experience in HR Administration Tier 1 HR Support Payroll Operations or Benefits Coordination.
• ADP Proficiency (Highly Preferred): Practical hands-on experience navigating ADP (ADP Workforce Now Run or Globalview).
• System Savvy: High tech-literacy with the ability to quickly master new cloud-based software ticketing systems and database portals.
• Excel Literacy: Comfortable working within Google Sheets or Microsoft Excel to manage formulas sort data and audit numbers.
• Elite English: Exceptional written and verbal English skills. You must possess a highly empathetic professional and clear communication style when representing company policies.

• High Emotional EQ: You understand that pay and benefits are deeply personal topics. You treat every inquiry with maximum confidentiality empathy and urgency.
• Zero-Error Precision: You have an eagle eye for detail. You take pride in finding the missing dollar the unapproved timecard or the typo in a contract before it goes downstream.
• Independent & Resourceful: You find genuine satisfaction in investigating a problem tracking down the answer in our documentation and presenting the solution.
• Flexible and Eager to Learn: You thrive in growing environments where you can wear multiple hats and cross-train to level up your career.

Required Experience:

IC