Telesales Contact Centre 2IC

Join a dynamic and supportive team environment where leadership and motivation are at the core of success. Our client a well-established organization within the pharmaceutical industry is seeking a dedicated Telesales Contact Centre 2IC to drive performance and foster a culture of excellence in their KwaZulu-Natal operations.

Where Youll Make an Impact:

• Motivate and inspire a telesales team to exceed targets

• Manage inbound and outbound call activities ensuring optimal call volumes

• Lead outbound attack strategies to boost sales performance

• Evaluate staff effectiveness and implement development plans

• Develop call centre goals and actionable plans aligned with company objectives

• Prepare work schedules and analyse customer and sales data

• Lead by example demonstrating a passion for sales and customer engagement

• Manage conflict resolution and ensure a positive team environment

• Communicate effectively with customers converting interactions into sales opportunities

• Provide analysis and reports on sales and customer performance to upper management

What Well Give You:

• An opportunity to lead and shape a high-performing telesales team

• A collaborative work environment within a reputable organization

• Opportunities for personal and professional growth

• Competitive salary package

Please send your CV to:

• C
• Communication
• Conflict Resolution
• Data Analysis
• Leadership
• Marketing
• Microsoft Office
• Negotiation