Technology Support (Associate 1)

Role Summary
The Technology Support role is responsible for providing operational technology support across
MAIR including end-user assistance system and application troubleshooting incident and request
resolution and service health support. The role works closely with regional teams CHQ partners and
business stakeholders to ensure timely response clear communication and adherence to global
standards. A strong customer service mindset accountability and continuous improvement focus are
essential.

Key Responsibilities

• Act as the primary point of contact for technology support across the MAIR region providing day-to-day support for systems and applications used by MAIR branches
• Perform initial assessment troubleshooting classification and resolution of technology incidents and service requests owning issues through to closure and escalating when required
• Support District Management in setting up IT infrastructure for new offices & warehouses following the guidance from MAIR Technology Support leadership team
• Support system and service stability by responding to incidents monitoring issues and assisting with recovery activities
• Coordinate assist and support GT designates and relevant teams to resolve technical issues effectively
• Follow established global and regional processes standards and controls to ensure reliable and consistent operations
• Contribute to meeting defined SLAs KPIs and MAIR support expectations
• Prepare and manage the annual Global Technology budget while overseeing the end-to-end
• IT asset lifecycle including procurement tracking maintenance and replacement
• Communicate clearly and professionally with technical and non-technical users regarding issues progress risks and resolutions
• Partners with business stakeholders regional teams and CHQ technology teams to support effective and efficient use of technology

Documentation & Knowledge Management

• Maintain accurate documentation SOPs FAQs and support procedures
• Share knowledge within the team to improve service consistency efficiency and quality
• Support cross-training and onboarding of Technology Support team members

Continuous Improvement

• Identify recurring issues and contribute ideas for process tooling or service improvements
• Support initiatives that enhance regional support maturity standardization and operational capability
• Promote a culture of accountability collaboration and continuous improvement

Additional Information

• Some after-hours or on-call support may be required based on operational needs
• Travel within region may be required on an occasional basis

Qualifications :

• Bachelors degree in information technology Computer Science Engineering or a related discipline; equivalent professional experience may be considered
• 3 years and above of hands-on experience in IT support infrastructure systems or enterprise technology environments
• Strong understanding of enduser computing enterprise applications networks servers and operating systems
• Strong troubleshooting and problem-solving skills
• Customer-focused service mindset
• Clear written and verbal communication skills
• Ability to work effectively in a regional matrixed environment
• Understanding of technology support processes and operational standards
• Willingness to learn and apply global and regional technology standards
• Experience working with geographically distributed teams

Additional Information :

Expeditors offers excellent benefits:

• Paid Annual and Sick Leave
• Discovery Medical Aid
• Liberty Corporate Benefits: Pension / Retirement Fund Family Benefit / Funeral Cover Disability Income Benefit Value Added Services
• Employee Stock Purchase Plan (ESPP)
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time