Technician
Job Location:
Johannesburg - South Africa
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are seeking a Junior IT Help Desk Technician to join our growing IT support team. This position is ideal for a motivated individual looking to build their career in IT support. The successful candidate will provide first-line technical support to end users assist with Microsoft and Office 365 applications basic network troubleshooting VPN connectivity internet issues and remote user support.
- Provide first-line IT support to users via phone email remote access and on-site assistance.
- Install configure and troubleshoot Microsoft Windows operating systems.
- Provide support for Microsoft Office and Microsoft 365 applications including Outlook Word Excel PowerPoint and Teams.
- Troubleshoot hardware software and printer-related issues.
- Assist users with VPN and remote access connectivity.
- Perform basic network troubleshooting including Wi-Fi and internet connectivity issues.
- Configure and support user accounts and passwords.
- Escalate complex technical issues to senior technicians when required.
- Maintain accurate records of support requests and resolutions.
- Deliver professional and customer-focused IT support services.
- Grade 12 / Matric Certificate.
- Certificate Diploma or relevant qualification in Information Technology Computer Systems or Networking.
- CompTIA A N or Microsoft certifications will be advantageous.
- Experience working with Microsoft Windows and Microsoft Office applications.
- Exposure to basic networking concepts and troubleshooting.
- Experience with remote support tools will be advantageous.
- Microsoft Windows 10/11 Support
- Microsoft Office 365 Support
- Basic Network Troubleshooting
- VPN Support
- Internet Connectivity Troubleshooting
- Remote User Support
- Hardware and Software Troubleshooting
- Active Directory (Advantageous)
- Excellent verbal and written communication skills.
- Strong customer service and interpersonal skills.
- Good problem-solving and analytical abilities.
- Ability to work under pressure and meet deadlines.
- Professional attitude and willingness to learn.
- Ability to work independently and as part of a team.
- Strong attention to detail and organizational skills.
Structured on-the-job training and development. One-on-one mentoring from experienced senior IT professionals. Hands-on experience with Microsoft 365 Windows networking VPNs and remote support technologies. Exposure to real-world IT support environments and best practices. Opportunities to gain industry-recognized certifications. Continuous learning and skills development programs. Clear career progression path within the IT department. Supportive and collaborative team culture. Access to modern tools and technologies. Performance-based growth and advancement opportunities. Competitive market-related salary. Paid annual leave and other statutory benefits. Employee recognition and reward programs. Opportunity to work with a diverse range of clients and technologies. A professional environment that encourages innovation learning and personal growth.
Required Skills:
Microsoft Windows 10/11 Support Microsoft Office 365 Administration and Support Active Directory User Management Basic Network Support and Troubleshooting VPN Configuration and Troubleshooting Internet Connectivity Troubleshooting Remote Desktop Support Hardware and Software Troubleshooting
Required Education:
Grade 12 / Matric Certificate or Qualification in Information Technology Computer Systems Networking or a related certifications such as Microsoft Certified: Modern Desktop Administrator Microsoft 365 Fundamentals (MS-900) or equivalent will be A N or similar certifications will be beneficial.
