Provide first and second-line technical support to franchise stores.
Log categorise prioritise and resolve IT support tickets within agreed Service Level Agreements (SLAs).
Maintain and support franchise systems including POS CRM ERP and related hardware and software.
Troubleshoot networking internet connectivity payment terminals and store infrastructure issues.
Coordinate with Internet Service Providers payment gateway providers software vendors and hardware suppliers to resolve technical issues.
Perform IT setup installation configuration and onboarding for new franchise stores.
Deliver basic system and POS training to store teams during new store implementations.
Monitor endpoint compliance including software updates antivirus protection and security standards.
Track support trends analyse recurring issues and recommend preventative solutions.
Escalate complex or systemic IT issues with clear documentation and impact assessments.
Prepare monthly IT performance reports and SLA reporting for management.
Contribute to continuous improvement initiatives that enhance IT service delivery across the franchise network.
Requirements
Relevant qualification in Information Technology Computer Science Information Systems or a related field.
Minimum 3 years experience in an IT Support Helpdesk or Technical Support environment.
Experience supporting Point of Sale (POS) systems and retail technology.
Solid understanding of Windows operating systems Microsoft Office networking fundamentals and endpoint management.
Experience troubleshooting hardware software printers payment devices and connectivity issues.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritise multiple support requests in a fast-paced environment.
Valid drivers licence and willingness to travel to franchise locations when required.
Benefits
Hybrid Medical aid Provident Fund
Required Skills:
Relevant qualification in Information Technology Computer Science Information Systems or a related field. Minimum 3 years experience in an IT Support Helpdesk or Technical Support environment. Experience supporting Point of Sale (POS) systems and retail technology. Solid understanding of Windows operating systems Microsoft Office networking fundamentals and endpoint management. Experience troubleshooting hardware software printers payment devices and connectivity issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritise multiple support requests in a fast-paced environment. Valid drivers licence and willingness to travel to franchise locations when required.
Provide first and second-line technical support to franchise stores.Log categorise prioritise and resolve IT support tickets within agreed Service Level Agreements (SLAs).Maintain and support franchise systems including POS CRM ERP and related hardware and software.Troubleshoot networking internet c...
Provide first and second-line technical support to franchise stores.
Log categorise prioritise and resolve IT support tickets within agreed Service Level Agreements (SLAs).
Maintain and support franchise systems including POS CRM ERP and related hardware and software.
Troubleshoot networking internet connectivity payment terminals and store infrastructure issues.
Coordinate with Internet Service Providers payment gateway providers software vendors and hardware suppliers to resolve technical issues.
Perform IT setup installation configuration and onboarding for new franchise stores.
Deliver basic system and POS training to store teams during new store implementations.
Monitor endpoint compliance including software updates antivirus protection and security standards.
Track support trends analyse recurring issues and recommend preventative solutions.
Escalate complex or systemic IT issues with clear documentation and impact assessments.
Prepare monthly IT performance reports and SLA reporting for management.
Contribute to continuous improvement initiatives that enhance IT service delivery across the franchise network.
Requirements
Relevant qualification in Information Technology Computer Science Information Systems or a related field.
Minimum 3 years experience in an IT Support Helpdesk or Technical Support environment.
Experience supporting Point of Sale (POS) systems and retail technology.
Solid understanding of Windows operating systems Microsoft Office networking fundamentals and endpoint management.
Experience troubleshooting hardware software printers payment devices and connectivity issues.
Strong analytical and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritise multiple support requests in a fast-paced environment.
Valid drivers licence and willingness to travel to franchise locations when required.
Benefits
Hybrid Medical aid Provident Fund
Required Skills:
Relevant qualification in Information Technology Computer Science Information Systems or a related field. Minimum 3 years experience in an IT Support Helpdesk or Technical Support environment. Experience supporting Point of Sale (POS) systems and retail technology. Solid understanding of Windows operating systems Microsoft Office networking fundamentals and endpoint management. Experience troubleshooting hardware software printers payment devices and connectivity issues. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Ability to prioritise multiple support requests in a fast-paced environment. Valid drivers licence and willingness to travel to franchise locations when required.
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