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Technical Customer Success Manager – Ballito
Job Location:
Job Location:
Ballito - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
30 July 2026 (30+ days ago)
Posted:
Application Deadline:
27 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Technical Customer Success Manager Ballito
Our client is seeking a Technical Customer Success Manager to join their Ballito team.
In this role you will support clients throughout the implementation and growth journey ensuring they achieve maximum value from the AI platform and driving successful outcomes.
Our client is seeking a Technical Customer Success Manager to join their Ballito team.
In this role you will support clients throughout the implementation and growth journey ensuring they achieve maximum value from the AI platform and driving successful outcomes.
Responsibilities:
- Own end-to-end technical client success and onboarding
- Manage implementations and ensure seamless AI platform integration
- Serve as technical liaison between clients and our engineering team
- Identify expansion opportunities and drive adoption of new features
- Conduct technical training demos and troubleshooting
- Build and refine technical processes that scale efficiently
Requirements
- Strong technical foundation with hands-on AI/ML or conversational AI experience
- High level of initiative and strong problem-solving ability
- Excellent communication skills with the ability to explain complex concepts clearly
- 3 years experience in a technical customer success role
- Direct experience with AI or SaaS platforms
- Experience with voice systems chatbots or conversational AI
Due to the high volume of applications received only suitable candidates who meet the criteria of this vacancy will be contacted.
Required Experience:
IC
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