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Technical Consultant
Job Location:
Job Location:
Pretoria - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
16 October 2026 (7 days ago)
Posted:
Application Deadline:
13 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Reference: GTG008852-CVE-1
Area: PT/TSMC Aftersales / Retail Support Environment: Retail and Aftersales IT applications supporting dealer operations and company business users.
The IT Technical Consultant is responsible for the operational support maintenance and administration of Service & Maintenance Contract systems and related retail and aftersales applications.
The role combines business systems support application support integration monitoring database reporting and identity and access management.
Area: PT/TSMC Aftersales / Retail Support Environment: Retail and Aftersales IT applications supporting dealer operations and company business users.
Role Overview
The IT Technical Consultant is responsible for the operational support maintenance and administration of Service & Maintenance Contract systems and related retail and aftersales applications.
The role combines business systems support application support integration monitoring database reporting and identity and access management.
Duties & Responsibilities
Key Responsibilities
Focus Areas
Key Systems and Tools
The role collaborates with the Enterprise Architect Retail & Customer Services IT Manager aftersales business users dealer administrators VEGA Central Support and XENTRY support teams. It supports Customer Services Accounting Dealer Network and Aftersales Operations.
Operational Activities
- Contract Management: Administer and maintain service and maintenance contracts investigate discrepancies perform reconciliations correct provisions support activations and manage contract lifecycles.
- Application Support: Provide advanced functional support for Sirius DLP EVA VEGA and Alice IAM ensuring reliable system operations and effective resolution of incidents.
- Integration Support: Monitor and troubleshoot interfaces between Sirius DLP EVA and VEGA including batch processing contract synchronization interface failures and data consistency.
- Database and Reporting: Use PL/SQL to query and validate contract data investigate processing issues perform authorised data updates support data loads and generate K1 processing costing and month-end reports.
- Identity and Access Management: Administer dealer users roles profiles permissions and authentication through Alice IAM XENTRY Portal and WIS supporting multiple Southern African markets.
- Incident and Production Support: Manage incidents monitor interfaces validate releases and testing verify backups handle escalations and support monthly operational processes.
Focus Areas
- Sirius
- DLP
- EVA
- VEGA
- Alice IAM
- Contract interfaces
- Contract reporting
- Contract reconciliation
- Contract lifecycle support
Key Systems and Tools
- Contract and data platforms: Sirius DLP
- Aftersales and warranty applications: EVA VEGA WIS
- Identity and access management: Alice IAM XENTRY Portal
- Support and service management: DQP CSM ServiceNow Retail Queues
- Integration services: I55 Interfaces
The role collaborates with the Enterprise Architect Retail & Customer Services IT Manager aftersales business users dealer administrators VEGA Central Support and XENTRY support teams. It supports Customer Services Accounting Dealer Network and Aftersales Operations.
Operational Activities
- Daily: Contract investigations user and dealer support incident management interface monitoring data validation and escalation handling.
- Weekly: Incident reviews interface monitoring backup verification and production support.
- Monthly: Sirius month-end activities data loads K1 processing costing reports release support and testing validation.
Required Experience:
Contract
