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Technical Account Manager

Pty

Job Location:

Centurion - South Africa

Monthly Salary: Not provided by the employer

Posted: 21 August 2026 (23 hours ago)

Application Deadline: 18 November 2026

Vacancies: 1 Vacancy

Job Summary

Reference: GTG008757-CVE-1

Our client is looking for a Technical Account Manager to join its growing team in Centurion. This is an exciting opportunity for a client-focused IT professional who enjoys combining technical expertise business analysis and customer success to deliver exceptional service.

Duties & Responsibilities

Manage client relationships stakeholder engagement and service delivery acting as the trusted technical advisor.
Gather analyse and document business requirements functional specifications and solution recommendations
Deliver client onboarding user training knowledge transfer and high-quality functional documentation.
Coordinate with Product Development and QA teams to manage releases change requests issue resolution and platform enhancements.
Monitor service performance manage reporting escalations risks and major incidents to ensure operational excellence and client satisfaction.
Champion the voice of the customer by translating business needs and client feedback into product and process improvements.
Drive continuous improvement platform adoption customer success and long-term account growth.

Essential

Degree/Diploma in IT Business Information Systems or related field.
35 years experience in Technical Account Management Functional Support Business Analysis or Customer Success.
Client-facing enterprise application support experience.
Functional analysis SDLC knowledge and excellent English communication
Advantages:
Airline Retail or Travel Technology experience.

Technical Requirements