Tech Writer (SaaS)
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not Disclosed
Monthly Salary:
Posted on:
23 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Cape Town Work Type: Hybrid Job ID: J107235
About our client:
This award winning software company has offices in the US UK and South Africa. You will join a talented team of curious creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this companys collaborative environment.
What you will be doing:
- Become a subject matter expert by deeply understanding the software its integrations and how business users leverage it through continuous learning.
- Develop and maintain a wide range of training and support materials including user guides Help Center articles video scripts and step-by-step tutorials.
- Partner with product management and marketing teams to stay aligned on release cycles feature enhancements and roadmap priorities.
- Translate complex technical information into clear accessible release notes and documentation for various stakeholders including internal teams and customers.
- Maintain a structured accurate and user-friendly knowledge base that reflects the current state of the product.
- Build and manage demo environments that provide realistic business scenarios for creating consistent screenshots walkthroughs and training media.
- Create engaging feature-focused content - including graphics and videos - that highlights product value benefits and practical use cases to support launches.
- Analyse user feedback and product updates to identify content gaps and leverage authorized AI tools to improve efficiency while maintaining strict quality and confidentiality standards.
What our client is looking for:
- A relevant tertiary degree would be beneficial (Technical Writing Communication Information Systems IT etc.).
- 3 - 5 years of professional experience in technical writing SaaS product training or a similar field such as instructional design or product education.
- Essential skills include the ability to write edit and proofread complex technical information transforming it into clear business-friendly language for diverse audiences.
- Demonstrated ability to create and maintain a wide range of training materials including user guides Help Center articles release notes and tutorials.
- At least 2 years of experience managing or contributing to a knowledge base help center or customer education portal.
- A track record of creating content that drives product adoption such as feature highlights launch content and customer-facing explainers.
- Proven ability to work effectively with cross-functional teams including product management marketing and customer support.
- Experience with B2B platforms (e.g. CRM proposal management) and specialized tools for video editing screen recording and content creation like Adobe Creative Cloud Camtasia and Zendesk.
- Experience using AI tools for content structuring and research balanced with a strong commitment to quality control and confidentiality.
For a more comprehensive list of opportunities that we have on offer do visit our website - Technical Writing Instructional Design Product Education Content Strategy Knowledge Base Management Adobe Creative Cloud Camtasia Zendesk B2B Customer Success User Documentation
Required Skills:
SaaS Technical Writing Instructional Design Product Education Content Strategy Knowledge Base Management Adobe Creative Cloud Camtasia Zendesk B2B Customer Success User Documentation
