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Team Manager Operational Onboarding Specialist

Flight Centre

Job Location:

Johannesburg - South Africa

Monthly Salary: Not provided by the employer

Posted: 9 August 2026 (30+ days ago)

Application Deadline: 6 November 2026

Vacancies: 1 Vacancy

Job Summary

About FCM

FCM is more than a global travel management company with 24/7 support in 100 countries. Were a movement6500 changemakers travel experts and performance drivers redefining corporate travel. We dont just keep the worlds biggest companies movingwe make it smoother smarter and bolder. Certified as a great place to work and fuelled by an alternative mindset we embrace change challenge convention and do things differently. This is FCMwhere different happens.

ABOUT THE OPPORTUNITY

Are you passionate about operational excellence customer onboarding and leading high-performing teams Were looking for an Operational Onboarding Team Manager to lead our operational onboarding function across EMEA supporting the successful implementation of multinational customers across seven European equity markets. This role offers the opportunity to influence onboarding strategy drive automation and process improvements and play a key leadership role in shaping the future of our customer onboarding experience. Working as part of the EMEA Onboarding Leadership Team youll develop talented specialists champion innovation and deliver exceptional outcomes for our customers and business.

KEY RESPONSIBILITIES

Lead the Operational Onboarding team responsible for onboarding new and existing multinational customers across seven European equity markets.
Manage coach and develop Operational Onboarding Specialists through effective leadership support and career development planning.
Occasionally act as an operational onboarding resource on customer implementation projects where required
Oversee testing and verification processes to ensure successful customer go-lives within the Operational Onboarding scope.
Allocate work effectively across the team and manage onboarding priorities workloads and resource planning.
Manage escalations and prioritisation requests with internal stakeholders and EMEA leadership teams.
Partner with EMEA and Global Onboarding leadership teams to deploy strategic initiatives that improve onboarding efficiency and productivity.
Identify manual or outdated processes and recommend opportunities for improvement and automation.
Drive initiatives that reduce implementation timelines and improve overall customer onboarding outcomes.
Support succession planning internal mobility and talent development initiatives across the onboarding function.
Build strong relationships with internal stakeholders and support cross-functional collaboration.
Contribute to a safe inclusive and accessible work environment where all Flighties feel welcomed respected and supported to thrive.

EXPERIENCE & QUALIFICATIONS

Minimum 2 years experience at Flight Centre / FCM in a technical or similar role
Comprehensive understanding of customer implementation processes.
Detailed knowledge of operational technologies including MBO Amadeus GDS Compleat and Agentport.
Proven success in previous roles.
Strong organisational and planning skills with the ability to manage multiple priorities.
Experience driving process improvement automation and operational efficiency initiatives.
Demonstrated leadership experience including team management coaching and development.
Strong problem-solving and business improvement capabilities.
Excellent communication skills with the ability to engage stakeholders at all levels.
Flexible and adaptable approach with the ability to respond to changing business priorities.
Ability to travel occasionally when required.

Whats in it for you

Exclusive Travel Discounts: As part of Flight Centre Travel Group you gain access to exclusive industry rates and discounts through our in-house travel team.
Career Development: With Flight Centre Travel Groups global presence spanning 30 brands in over 20 countries youll have clear career pathways and the resources you need to achieve your professional goals including training and support.
Vibrant Culture & industry-renowned social events: Experience our fun industry-renowned culture with exciting social events such as monthly awards nights global conferences end-of-financial-year balls and more.
Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services including dental optical and chiropractic care with our bronze-level health cash plan.
Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
Financial Wellbeing Support: Access expert financial services including mortgage advice regulated financial guidance and money coaching to help you manage your finances.
And Much More: Enjoy a range of additional benefits including company-matched charitable donations an excellent pension scheme share options an electric vehicle scheme and a variety of salary sacrifice benefits.